Based on my experience, PSA simply doesn't have enough folks devoted to customer service, let alone enough knowledgeable folks. It took them over a month to respond to an email I sent them about a mislabeled 1960 Armour coin. I deal with a lot of different businesses, professionally and personally, and cannot think of another business in ANY field that takes anywhere near that long to respond. Simply substandard.
Once they did respond, they offered to fix the mislabeled 1960 Armour "Milwaukee Braves" Aaron (labeled as the "Braves" variation) for me for free. This included free shipping to them and free return shipping. They did this even though it wasn't part of a grading order that I submitted; I bought it that way on eBay. GREAT response after TERRIBLE response time = insufficient manpower.
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PSA Nellie Fox Master Set, Chicago White Sox,
Armour Coins & Autographs
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