Posted By:
warshawlawWe talk a lot about what Paypal does and does not do for gypped buyers.
As long as the seller sends you something, even if it is a fake or nonconforming something, Paypal offers you no protection. As Paypal itself says:
"PayPal's Buyer Complaint Process helps protect PayPal members if a merchant does not deliver goods paid for. If a complaint involves a buyer who receives "not as described goods", the buyer can use an online-trackable shipping service if the goods are returned to the seller."
"Please be aware that not-as-described claims are not covered under this Buyer Complaint Policy. Therefore, using an online-trackable shipping service may help in resolving the problem with the seller. We also encourage claims to be filed with us as the buyer feels necessary for not as described merchandise."
I filed a complaint about the fake OJ cards and received the following response:
"Thank you for filing a buyer complaint. Unfortunately, this complaint has been closed because it does not meet PayPal's complaint policy guidelines. However, your complaint has been noted in the record of the PayPal member whom you reported."
So, my take on Paypal transactions is as follows:
1. Only use a credit card to buy through Paypal.
2. Always use a tracked shipment to sell through Paypal because you can send anything and Paypal will not do a thing as long as you can prove the package was delivered.