Quote:
Originally Posted by Exhibitman
For handling a mistaken authentication issue quickly and professionally. JSA authenticated a preprinted item with a full LOA. When apprised of the mistake they stepped up and immediately offered to refund the purchase price via MEARS (the seller). We (well, I) often throw a lot of rocks at AHs, TPAs and others in the hobby, so this is a nice change of pace. Good to see some professionalism.
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How much did this item cost? (Not too expensive, I'll bet.) I believe that may have had a lot to do with their "professionalism."
They certainly don't do this as a matter of policy.