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barrysloateRick is correct that it can be a bit of a balancing act. By not wanting to offend your consignor, you put a substandard item on the marketplace. Just from the response on this thread, you can see that it can potentially backfire. I guess in the end you have to make a judgment call. If it were me, I would have told the consignor that the grade on the Lajoie was unacceptable and we would need to have it regraded. Of course, that may not have worked smoothly either. It's a tough one either way.