Not to diminish the horrible condition the piece of mail was in when received, but the responsibility for secure packaging lies with the mailer. All mail delivery services use more and more automation processes and fewer and fewer humans in the sorting of packages. Unfortunately, machines can not read "fragile" endorsements on packages or smaller mailing envelopes. To be safe, it is always best to prepare packages with the thinking that they may be dropped, bent, crushed, etc. It's just the reality of automation vs manual sorting methods.
Sorry this happened to your package, Leon.
Last edited by GaryPassamonte; 04-05-2015 at 01:23 PM.
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