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Posted By: Botn

Dan

I know that PSA sends an e-mail once they receive the submission but you are not able to view what it is that they have logged in as far as contents of the submission. In your particular case the submission consisted of just one card so it was easy to tell that something was wrong.

Charlie Kahler works for PSA and I have found him to be extremely concerned with customer satisfaction. I have always known him to go the extra mile. I know of a Peter that works at PSA and he is in Customer Service. Your situation needs to be addressed directly by someone at a higher level. If this is not in Charlie's area any longer then he will tell you who to see. Just tell him that Greg Schwartz suggested that you contact him.

If this turns out to be an error on PSA's part they will make it right. It is not worth the money invloved, although material, to suffer bad PR over a situation like this. If I were you I would demand to have the situation explained to me directly from someone with authority.

Greg