Quote:
Originally Posted by Snapolit1
If they say clearly that cannot guarantee shipping times and can only do their best essentially, they can take 12 months to return the card to you. NOt providing any guarantee of anything.
Having said that, my last submission to them will be my last for a loooooong time.
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You can't rightly charge people for expedited service, complete the service at a lower speed level and then claim "we don't guarantee anything" -- and not even refund the difference in price. Basically you're paying extra money with the hope that the cards get returned quicker. But you have zero guarantee. And they know this and still take the higher fees.
If any company was deserving of a class action suit, PSA is it.