Steve, the problem is that we each have had differing personal experiences.
I've seen people here bash authenticators who I have a lot of faith in. When I say 'faith', I mean that I think they get most stuff correct, and if I ever had a problem, they would listen to it and make things right.
On the other hand, I questioned a pre-cert from another authenticator and got blown off. I will still buy things that have their name associated with it, but I have to be able to authenticate it myself;i.e-their LOA's are completely worthless to me. Doesn't mean they are intentionally dishonest - rather that they are slipshod and don't appear to be concerned with their customers.
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