[Archive]

Posted By: Michael Goldberg

We sincerely appreciate all the positive feedback we have received
over the weekend about our new website and Card Registry. The
Registry is the result of a significant amount of research and
software development, and we're thrilled with the response.

In the two days since we launched the new application, our Registry
and website have received nearly nine times as many unique visits as
normal. As a result of this increase in traffic, you may find
certain pages to be slow. We expect the traffic to be high for a
while, as people check out our new website and Registry, and this may
impact your connection speeds from time to time. Please bear with us.

As with any new software application, we expect bugs. Most of the
bugs will be related to entering cards into your registry sets, and
most will be very easy for us to fix. Should you encounter any
issues entering your cards, please make note of the following:

-The cert number
-The card year, manufacturer, and player name - EXACTLY as it appears
on the flip

Once you've made note of this, you can contact Michael Goldberg, our
Customer Service Manager, at mgoldberg@sgccard.com, or call us at 800-
SGC-9212. In most cases, we can remedy the situation fairly
quickly. Also bear in mind, though, that initially we expect things
to take a little longer, since the volume of requests will be much
greater over the next few weeks than usual since everything is so new.

We are also working on improving the quality of the images in the
Gallery View on our Card Registry. Once this is complete, we will
post recommendations on the best way to obtain the clearest possible
scans in your Registry sets. Please understand that our existing
Registry contained tens of thousands of scans of all different shapes
and sizes, and it was important for us to build an application that
would accommodate all those scans in the best way possible - however,
you may find in some cases that your existing registry scans may not
be as sharp or as clear as they once were. This is due to the fact
that we needed to build a script that would re-format every scan in
our old registry, so that they would work properly in our new one,
and still provide for the uploading of new scans. Unfortunately,
this means that some of the older scans may not be as crisp as they
once were. As soon as we have recommendations available, we will
post them on our website.

As always, we're proud to be your grading company of choice, and are
looking forward to continuing to serve you. Our Registry is one of
the fastest-growing components of our business, and you can be sure
that we have made a commitment to it. Over the next year you can
look forward to even more improvements - including new type card,
Hall of Fame, and player registries, and improved features and
functionality that will continue to make your Registry experience as
enjoyable as possible. As always, it is our goal to hear our
customers' needs and respond with the best possible solutions.

Whether it be our grading scale, attractive and versatile holder,
user-friendly website, our world-class grading team, or our new Card
Registry, SGC is committed to being the leader in our field, and we
look forward to continuing to serve you.

Regards,

Sean Skeffington
VP of Operations