Although it took a few emails and some negotiation on the value, at least they took care of you. The part that I find really troubling is that they tried to cover up the problem by just re-slabbing the card and sending it back to you like nothing ever happened. Customer service should have called you immediately after the damage occurred, apologized and offered to make good on it right then. They shouldn't have just slabbed the card back up with the damage and sent it back to you as if you're not going to notice. Then again, that's the kind of customer service that PSA has become known for.
|