Angry buyer over choice of shipping method
Just curious to hear opinions on a recent transaction I had. A buyer has contacted me twice, angry that I decided to ship FedEx ground with signature confirmation and insurance. In fairness, I listed FedEx ground as the shipping method but didn't include the other two bits. I only charged $3 for shipping and the total ended up being over $12.
He's upset that it's taking 8 days to arrive and that he has to take off work to sign for the shipment (roughly $100 value). I explained that I don't sell a lot and took a bath on the shipping cost. Now I'm at risk of getting crappy feedback.
Is his issue legit?
|