Quote:
Originally Posted by J.McMurry
I think it's time for PSA to unveil phase 2 of their master plan,...
The Pre-Pre-Certification !!!!!!
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We asked an auction house that used 'auction loa' and now 'precertification' just what that meant and how it was administered, and they couldn't tell us.
They kept going around in a circle, using generalities and we couldn't get a straight answer from them just how the authentication company 'authenticates' anything using an auction loa or precertification. And why the need to have the customer pay again to send it in and get the "real cert", the one that proves it is really real.
The auction house wants to sell the item with the auction loa or precertification so they can assure the customer that they are getting something that has been thoroughly checked out. Looks like it is not the case in many circumstances. The auction loa was described as a preliminary review, not going through the full rigorous inspection of the full LOA. Well, if that is the case, then it's worthless in my opinion.
The pre-certification is suppose to be the same as an LOA, it is guaranteed to pass 100%. But you don't get the piece of paper, you have to pay extra for it. But we couldn't figure out just how the pre-certification process differs from the 'auction loa'?
That's customer service for you.
I am working on an authentication customer bill of rights, that will be adopted by none of these companies, but it is important to show them what the customer deserves as opposed to what they are getting now.