I've unfortunately been involved in a number of charge back and ebay/paypal issues these days, but very luckily have managed to land right side up for them so far.
For the issue in this case, from my experience (not sure what happened in Sean's), you can still win your case as long as your item shows delivered to the customer w/ his signature. You will have 21 business days from the day the item was shipped for the package to be delivered (or at least attemped delivery). Hopefully if the Post Office doesn't screw up here, you'll be okay in the end.
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