[glynparson]

You do not deserve anymore than your insured value regardless if card took off or not. Not sure if there offer was more than insured value or not honestly didn't read everything. I did notice a criticism in another post like this was a company coverup. The moron that damaged the card most likely did so in the slabbing process reslabbed and gave it to shipping where it was sent back. I doubt Joe said just slab it a 7 and send it back to him. Don't think it was a vast company conspiracy but a poor job performance by a low level employee that probably could care less about the companies reputation. For the record o do submit frequently and have not had an issue like this though I have had a card or two I believe they may have lightly damaged. I also find their customer service to be excellent over the last few years. Jackie, TaCora and Devin in my opinion all provide excellent service and have handled all my concerns or issues professionally and with a pleasing positive attitude.