Just sent a refund for a package that was delivered to West Sacramento CA. The person I sent it to lives in Illinois. Each day I call the 800 number provided by UPS and the wait time is 45 minutes to one hour. I hang up as I don’t have time to wait on hold. I then created a UPS account online which I’m waiting for a response. Told the guy that I refund the money to “if the card shows up consider it a gift.”
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