If an auction house needs more time than the contract provides to send payment, due to a late paying bidder, or for any other reason - it is they - who should be calling you. Not vice versa. If I did not receive either a phone call or money within the specified period of payment in an auction consignment contract, I would be hesitant about consigning again.
Sometimes auction houses are doing both the consignor and the house a favor by giving the winning bidder more time to pay, but they ought to be keeping the consignor in the loop.
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