Quick Follow Up
I wrote JSA as to what happened, expecting either the blow off or Boiler Plate answer. I must admit I received the nicest letter from their Office Manager, Jackie Thomas. She explained everything to me and agreed that while she did not believe the signature was altered (we agree to disagree) that information about the signature removal should have been disclosed to any buyer. She, personally, considered altering as no "patching or tracing" was done to the signature itself. Additionally, she invited me to meet with her at the National to discuss the matter further, which I am considering.
So for all the bashing we do for the TPAs, I think we should also recognize the good also. Jackie, when it comes to customer service, is outstanding.
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