Sounds like poor communication and service on their part. Also a good reminder to negotiate all terms before agreeing to send a consignment. If am AH told me they wanted to grade my submission, my first questions would be how much will that cost, and who's paying for it. Then you could have decided which cards you wanted graded.
I know pwcc gives you a chance to review and edit the description before your auction goes live. I'm not sure if Heritage offers this or not, but it sounds like that would have helped in this situation.
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