MEARS Authentication - Please Help - Need Advice!

[Billyscards]

Fellow N54's,

I usually stay reserved to asking for help on a personal situation but I'm growing more concerned on a situation that I've been involved in since early this summer with MEARS Authentication.

Before I go into the details, I will share that I've used MEARS several times to authenticate game used memorabilia with a relatively quick turnaround. Costly, yes but they have been pretty quick in the past.

So here is my situation:

In the spring I acquired a pro-model vintage bat through an auction. When it arrived, I was surprised to find a MEARS hologram affixed but without the full LOA.

I reached out to MEARS and asked if they could retrieve the information in their database and they promptly responded that it was noted as A7.

I was happy about this and asked if they could provide a replacement LOA given the bat did not have one. They (Troy Kinunen) responded and said he would indeed issue a replacement letter but the Bat would need to go through a review process to make sure that nothing was altered with the bat.

I thought, fantastic! And even went about paying the $450 fee to have it re-evaluated. So I sent in the bat in June 2023. Troy had stated it would be a few weeks.. no problem.

Around the 4th of July I checked in and he stated that some of his staff was out on vacation/holiday and needed more time... again, no problem.

I let more time pass with some email check in's during late July, August, and even into September before I started asking more frequently and noting my concern.

Calls were made, emails and now growing more silent. Finally in early October I received a note back from Troy (after I needed to ask his assistant, Kim to step in and get a hold of him) and he said it was being "delivered" on the next Thursday. I wasn't sure what that meant if he had sent it off or what but regardless I was optimistic.

and then... nothing. Since mid-October, there has been no follow up or response to my inquires.

I get that these things take time and I can appreciate the ability to be thorough with research but I'm confused on how the timing can be so off and have grown very concerned. I hate being a pest but this bat does hold a significant amount of value to me and part of me wants to just pay the fee and ask for it to be returned regardless of outcome.

I'd love to get this groups thoughts if they have had any similar situations with MEARS or what they would do in this case.

[jcmtiger]

Not good customer service.

[rand1com]

I have always had good customer service from Troy. Not sure what is going on in this instance. Was there a problem with the bat ever mentioned by Kim or Troy? Did you get a tracking number from them when they said it had shipped? It sounds like he sent it to John Taube or someone else to review his conclusion of the game use. I think being concerned on your part is warranted. I would keep calling until you get a real answer as to what is going on.

[Yoda]

I would be very worried, too. It has been far too long to say poor customer service. I hope nothing nefarious has happened to your bat. I would say it is time to get serious and start making a lot of noise.

[perezfan]

I'd also be pissed. Awful communication and in no way acceptable.

You may want to post this in the Memorabilia Section, to get more advice and clarity. There are lots of people over there who have likely dealt with Troy/Mears and could shed some additional light.

[NiceDocter]

My hope is that even having this thread exist will light a fire under them to get this over and done with. Keep us posted.... will be interested in the outcome. Good luck and best wishes for a good resolution. Rocky

[Billyscards]

Thanks for letting me lay this out there and the input.

Coincident or not, I ended up getting a email from Troy at MEARS today that they are not going to make a decision on my item as there is no timetable for some information that is out there.

So they are going to refund me and send the bat back without an opinion.

I'm not sure if I'm frustrated or not, just happy to have resolve as I thought it was going to take me showing up in person several times in order to get something to happen.

Again, all of this was supposed to be a "reviewed" to ensure it was in the original condition as it was previously authenticated.

The easiest thing an authentication company could do would be to effectively communicate. Don't provide false timelines or information. I would have had no problem if they said it would take 3-6 months to review. I would appreciate that level of detail!