Should I be worried? I'm kinda freaking out!! PSA/DNA.

[LEHR]

On 09/22 I sent four previously authenticated photos to PSA/DNA's Woodbridge, NJ office to be slabbed. I value the photos at at least $2k even though I'd never sell them for that amount.
USPS tracking shows the package was delivered on 09/26 but the PSA site says the package has never been received. Even with the 3-5 day wait PSA says it usually takes for tracking/packages to show up on their site the package should have at least shown as received in PSA's possession no later than 10/01.
It's now 10/11 and I've spent the last day and a half trying to get a live person on the phone or a response to a direct email from either PSA or the USPS.
I could care less how long it takes to log the order or slab the photos, but at this point I'm thinking they were potentially delivered to the wrong address, which I can't confirm, because I can't get anyone on the phone.

Has anyone else had issues like this with packages not showing as received?

[rand1com]

You are likely fine. Call their customer service at 10:00 AM and get it their que for a same day call back. This is the only way to talk to someone live. I had one lost for 3 months but they found it when I finally talked to someone in the NJ office.

[LEHR]

Thanks for the reassurance, Randy. I finally got a call back from a USPS rep in Woodbridge, NJ and they assure me it was delivered to the correct address. So hopefully it eventually gets scanned in.

[gonefishin]

Hi Paul, Jim here. The process for autographed photos is a nightmare to sort through. I had the exact same thing happen on my last submission. This has happened to EVERY submission I have sent to the NJ office. Here are bullets for you:

(1) VERY IMPORTANT - make sure you keep a copy of the ORIGINAL - I repeat ORIGINAL - submission form you submitted with the photos. If you save the electronic copy to your computer, each time you open the document it will automatically generate a NEW submission number. You would then have no way to know what the original submission number was. If you didn't make a copy of original submission, and simply saved it to your computer, you may have trouble finding the original submission number that went along with your order.

(2) Track it through the USPS website all the way. Take a screen shot of the USPS delivery information. You will need this later to follow up with PSA.

(3) The process for PSA photo authentication and autographed photo authentication and classification is much different and outdated compared to their card submission. They DO NOT enter the item until it is almost complete. Regardless of what you're told - it will not be entered until it is ready to be complete OR you have complained so much they finally enter it.

I attached a picture of the screen shot that reflects my last submission. Please note the date received of 6/23/2022 and date entered 9/26/2022. They were actually delivered on 6/3/2022 - not 6/23/2022. This was only after I complained so much it probably drove them crazy.

(4) If the photo is not autographed the process is a little quicker, but if it is autographed you're looking at about 4-5 months turnaround.

It is not a happy process. I still have a couple that have yet to be entered that were delivered in early July.

I will say, they have never lost one of my submissions - thank God for that! Good Luck and hit me up if you have any further questions I can assist you with.

[David Atkatz]

All this trouble and worry for no good reason at all.

[swarmee]

Not getting confirmation a package arrived is worthy of concern.

The major owner of PSA, Nat Turner, has an account on Net54 and Blowout if you want to complain about the service.