Major issue with PSA….anybody have this happen to them?

[maximus35]

So I have a major problem with PSA. I sent in 5 cards (some raw, some for crossover and one reholder). The card for reholder was Nolan Ryan Rookie PSA 7. Well the package got delivered on friday Dec 2. It was not until wed Dec 7 I get an email saying they received my order but the Nolan Ryan was not in there. Thats a $2000 card missing. I said no way was the card missing, I know for a fact it was in there. I should have took a video of me packing the cards but next time I know to do so.

Anyways, the person i spoke with said they reviewed the security cameras of my package being opened and the Nolan Ryan was not in there. Well wtf happened to my package over the weekend and the following 3 days it was sitting there until they decided to open it and tell me the card was missing? They said according the the security camera footage my Nolan Ryan was not in there. I asked for a copy of the footage because if it was not in there, that means it was stolen by someone after I mailed it. I searched my house high and dry thinking maybe i forgot to put it in there even though I know for a fact it was packed inside.

So now I dunno what to do. Its my word vs their word. I know my card was in there but the security camera says it was not (unless the guy just told me that over the phone and did not really looked at the security footage). I am still waiting to see the footage to see if anything looks suspicious. They said I would get a copy to review. I packaged everything a certain way on purpose so if anything looks out of place I will know.

My question is has this happened to anybody else and what was the end result?? Now i am scared to send any more cards off to PSA. Thank GOd I did not send my Hank Aaron rookie and bowman Mantle rookie for reholder service in this same package. Ma.rk Ne.ss