MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen

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Posted By: Mark Finn

First – Sorry for the long post – but you may find this interesting:

In the December 2006 MastroNet Auction, I was the successful bidder on Lot #56: 1941/42 “Uncle Sam” and “Home Defense” Original Artwork Collection (71 Different). When I received the Lot, and checked off each delivered item to the published Lot description (both the catalog and the Website), I noticed that there were 85 artwork items listed in the Lot Description. 4 of the missing 14 were from the harder to find Home Defense series.

I initially contacted Jim, MastroNet Customer Service, who agreed that the Lot Description “was materially different than the Lot Title. However, the title stated 71 items, and you received 71 items".

I had a discussion with Doug Allen regarding this issue. Doug said that “he understands the issue; the Lot Title stated that there were 71 items but the Lot Description listed 85 items”. Doug stated that when this type of inconsistency occurs, “MastroNet needs to stand up and take accountability”. Additionally, “since I was a good customer, under these circumstances, I have the right to return the Lot and it will be offered to the under bidder".

Here are some key points from my discussion with Doug:

1. The Title, all associated pictures, and detailed Description describes the Lot. In the event that a listed item is missing from the delivered lot, Mastronet and the consignor will be the sole determinant of the value of any individual item within a Lot. MastroNet and the Consignor will decide if any remuneration (including the level of remuneration) will be offered and/or if the successful Buyer might have the option to return the Lot. I know nothing about Baseball cards, but here’s the example Doug used: The Lot is for a Complete Set of 1952 Topps Baseball cards. When delivered, if a common card (Joe Bagodoughnuts) was missing, MastroNet would replace that card. If, however, the Mickey Mantle card was missing, MastroNet & the consignor would decide what happens.
2. Doug said “Mistakes happen, we are only human, things will be better. The current commission structure should be sufficient to cover all Quality Control issues”.

Here’s my conclusion: BUYER BEWARE