Heritage putting up junk on their website for all to see. fake ALI

[travrosty]

Originally Posted by slidekellyslide

How does Coaches Corner treat you? Do they take the items down? Do they make corrections?

I am glad you made the comparison between heritage (auction house) and CC (???) and not me.

and actually they have made corrections, believe it or not, as funny as that sounds.

But heritage is an auction house like i have never seen. If you want to get brushed off, try to help heritage. This is my experience.

[jhs5120]

Originally Posted by travrosty

I am glad you made the comparison between heritage (auction house) and CC (???) and not me.

and actually they have made corrections, believe it or not, as funny as that sounds.

But heritage is an auction house like i have never seen. If you want to get brushed off, try to help heritage. This is my experience.

You know, it's funny that you mentioned this..

I love Heritage, I always have. I frequent it more than eBay, I have spent more than I care to share and I do not mind how they conduct their business in the slightest. As for Coaches Corner, I have only bid on an item ONCE.

Now, I have had only ONE problem with Heritage and ONE problem with CC in my history with both. Surprisingly, Coaches Corner was the one to resolve the issue while Heritage left a sour taste in my mouth:

I bought a 1986 Fleer Jordan PSA 8 from Coaches Corner (stupid, I know). When I got it in the mail I noticed the case had obviously been tampered with. Surprisingly, CC immediately refunded my money and took the item back. I was happy to break even on that one.

I once bought a "Complete" 1959 Fleer Ted Williams set from Heritage. It was NM and I spent over $1,000 for it. A lot for the set. Well, I get the set in the mail and I notice the "Ted Signs" card (a valuable SP) is a counterfeit. I email Heritage and the response I get was rather rude:

BTW the title of the auction was "1959 Fleer Ted Williams High Grade Complete Set (79)"

"The set you purchased was a 79-card complete set and clearly says so in the title. There is no mention of card #68 being included because it is not. As is the case with the short-print ’33 Goudey Lajoie the is considered complete without it because of its scarcity. Did you really think that a sports auction house would not have mentioned the most valuable card in the set? …nor include it in the imaged cards? As a counterfeit, the card has no value and was included just to fill the space and is just an extra card. Including an extra card is not grounds for a refund. We were well aware it was not a real card; we did not mention it as we felt it added no value. For grading, all cards in sheets are reviewed regardless if they are in the pocket alone or sheeted back-to-back. I am sorry but we feel you received exactly what was listed in the title and the description. In the future if you feel a description is in the least ambiguous, both catalog and monthly auctions offer a three to four week bidding period designed to answer any questions."


Stupid me, I didn't realize that "complete" meant "missing the most important card in the set" and that this set is universally known as "complete" while missing the most valuable card! Not to mention comparing 1959 Fleer #68 to the Goudey Lajoie is absolutely ridiculous!

By simply stating "79 cards", not "79/80" or anything like that is completely misleading. I now know there are 80 cards in this set.

Aside from the overall condecending tone, I also was rather insulted by the remark "Including an extra card is not grounds for a refund." Yes, thank you, that is why I was upset, because you had the generosity to include an extra card in your otherwise "complete" set.


For me, Heritage is a love/hate relationship. I find nothing wrong with their auction previews. I do however, find some issues with how they treat their customers. I have placed $100,000's worth of bids, it shocks me that such a small issue is handled so poorly on their part.

Jason

[slidekellyslide]

Originally Posted by jhs5120

You know, it's funny that you mentioned this..

I love Heritage, I always have. I frequent it more than eBay, I have spent more than I care to share and I do not mind how they conduct their business in the slightest. As for Coaches Corner, I have only bid on an item ONCE.

Now, I have had only ONE problem with Heritage and ONE problem with CC in my history with both. Surprisingly, Coaches Corner was the one to resolve the issue while Heritage left a sour taste in my mouth:

I bought a 1986 Fleer Jordan PSA 8 from Coaches Corner (stupid, I know). When I got it in the mail I noticed the case had obviously been tampered with. Surprisingly, CC immediately refunded my money and took the item back. I was happy to break even on that one.

I once bought a "Complete" 1959 Fleer Ted Williams set from Heritage. It was NM and I spent over $1,000 for it. A lot for the set. Well, I get the set in the mail and I notice the "Ted Signs" card (a valuable SP) is a counterfeit. I email Heritage and the response I get was rather rude:

BTW the title of the auction was "1959 Fleer Ted Williams High Grade Complete Set (79)"

"The set you purchased was a 79-card complete set and clearly says so in the title. There is no mention of card #68 being included because it is not. As is the case with the short-print ’33 Goudey Lajoie the is considered complete without it because of its scarcity. Did you really think that a sports auction house would not have mentioned the most valuable card in the set? …nor include it in the imaged cards? As a counterfeit, the card has no value and was included just to fill the space and is just an extra card. Including an extra card is not grounds for a refund. We were well aware it was not a real card; we did not mention it as we felt it added no value. For grading, all cards in sheets are reviewed regardless if they are in the pocket alone or sheeted back-to-back. I am sorry but we feel you received exactly what was listed in the title and the description. In the future if you feel a description is in the least ambiguous, both catalog and monthly auctions offer a three to four week bidding period designed to answer any questions."


Stupid me, I didn't realize that "complete" meant "missing the most important card in the set" and that this set is universally known as "complete" while missing the most valuable card! Not to mention comparing 1959 Fleer #68 to the Goudey Lajoie is absolutely ridiculous!

By simply stating "79 cards", not "79/80" or anything like that is completely misleading. I now know there are 80 cards in this set.

Aside from the overall condecending tone, I also was rather insulted by the remark "Including an extra card is not grounds for a refund." Yes, thank you, that is why I was upset, because you had the generosity to include an extra card in your otherwise "complete" set.


For me, Heritage is a love/hate relationship. I find nothing wrong with their auction previews. I do however, find some issues with how they treat their customers. I have placed $100,000's worth of bids, it shocks me that such a small issue is handled so poorly on their part.

Jason

Wow...not sure I'd ever deal with them again if I were you...lots of places to find good stuff out there.

[travrosty]

Originally Posted by jhs5120

You know, it's funny that you mentioned this..

I love Heritage, I always have. I frequent it more than eBay, I have spent more than I care to share and I do not mind how they conduct their business in the slightest. As for Coaches Corner, I have only bid on an item ONCE.

Now, I have had only ONE problem with Heritage and ONE problem with CC in my history with both. Surprisingly, Coaches Corner was the one to resolve the issue while Heritage left a sour taste in my mouth:

I bought a 1986 Fleer Jordan PSA 8 from Coaches Corner (stupid, I know). When I got it in the mail I noticed the case had obviously been tampered with. Surprisingly, CC immediately refunded my money and took the item back. I was happy to break even on that one.

I once bought a "Complete" 1959 Fleer Ted Williams set from Heritage. It was NM and I spent over $1,000 for it. A lot for the set. Well, I get the set in the mail and I notice the "Ted Signs" card (a valuable SP) is a counterfeit. I email Heritage and the response I get was rather rude:

BTW the title of the auction was "1959 Fleer Ted Williams High Grade Complete Set (79)"

"The set you purchased was a 79-card complete set and clearly says so in the title. There is no mention of card #68 being included because it is not. As is the case with the short-print ’33 Goudey Lajoie the is considered complete without it because of its scarcity. Did you really think that a sports auction house would not have mentioned the most valuable card in the set? …nor include it in the imaged cards? As a counterfeit, the card has no value and was included just to fill the space and is just an extra card. Including an extra card is not grounds for a refund. We were well aware it was not a real card; we did not mention it as we felt it added no value. For grading, all cards in sheets are reviewed regardless if they are in the pocket alone or sheeted back-to-back. I am sorry but we feel you received exactly what was listed in the title and the description. In the future if you feel a description is in the least ambiguous, both catalog and monthly auctions offer a three to four week bidding period designed to answer any questions."


Stupid me, I didn't realize that "complete" meant "missing the most important card in the set" and that this set is universally known as "complete" while missing the most valuable card! Not to mention comparing 1959 Fleer #68 to the Goudey Lajoie is absolutely ridiculous!

By simply stating "79 cards", not "79/80" or anything like that is completely misleading. I now know there are 80 cards in this set.

Aside from the overall condecending tone, I also was rather insulted by the remark "Including an extra card is not grounds for a refund." Yes, thank you, that is why I was upset, because you had the generosity to include an extra card in your otherwise "complete" set.


For me, Heritage is a love/hate relationship. I find nothing wrong with their auction previews. I do however, find some issues with how they treat their customers. I have placed $100,000's worth of bids, it shocks me that such a small issue is handled so poorly on their part.

Jason

this is the type of email i have received.

the "you must be stupid" so bite me -type email. i was so stupid i didnt know how a big auction house works so they were forced to do it this way, put up the junk beforehand without checking out the items first. this is what they told me in not a nice way. very condescending but i think as it regards the sports department it comes from the top as a corporate attitude by the leader of that dept., that's their style.

In comparison I have never gotten an email, phone call from other auction houses that are like that, like Goldin or Leland's, which I find very professional, and it concerned me that Heritage would send out such unprofessional emails, so I stopped helping them because really what's the use if they treat customers like that?

[shelly]

Travis, like I posted on the other thread. Give it a week. Or just post ETC. We will all understand.

[travrosty]

Thank you, I'm okay, i am still waiting for them to come on here and explain, but like Jerry Glanville, former coach of the Atlanta Falcons, leaving tickets for Elvis at the will call window, it's a long shot.

[earlywynnfan]

Originally Posted by travrosty

Thank you, I'm okay, i am still waiting for them to come on here and explain, but like Jerry Glanville, former coach of the Atlanta Falcons, leaving tickets for Elvis at the will call window, it's a long shot.

Or, to use another analogy, you have as much chance of Heritage getting back to you as we have of Nash doing an expose on the Cooperstown Forger!

Ken

[shelly]

Originally Posted by earlywynnfan

Or, to use another analogy, you have as much chance of Heritage getting back to you as we have of Nash doing an expose on the Cooperstown Forger!

Ken

When you can prove that he is the Cooperstown forger you will be a hero. Until that time look at who works for Heritage and say HOF.
I just dont like saying things about people that you have no idea if it is true or not. Your analogy sucks.

[Rich Klein]

Originally Posted by jhs5120

You know, it's funny that you mentioned this..

I love Heritage, I always have. I frequent it more than eBay, I have spent more than I care to share and I do not mind how they conduct their business in the slightest. As for Coaches Corner, I have only bid on an item ONCE.

Now, I have had only ONE problem with Heritage and ONE problem with CC in my history with both. Surprisingly, Coaches Corner was the one to resolve the issue while Heritage left a sour taste in my mouth:

I bought a 1986 Fleer Jordan PSA 8 from Coaches Corner (stupid, I know). When I got it in the mail I noticed the case had obviously been tampered with. Surprisingly, CC immediately refunded my money and took the item back. I was happy to break even on that one.

I once bought a "Complete" 1959 Fleer Ted Williams set from Heritage. It was NM and I spent over $1,000 for it. A lot for the set. Well, I get the set in the mail and I notice the "Ted Signs" card (a valuable SP) is a counterfeit. I email Heritage and the response I get was rather rude:

BTW the title of the auction was "1959 Fleer Ted Williams High Grade Complete Set (79)"

"The set you purchased was a 79-card complete set and clearly says so in the title. There is no mention of card #68 being included because it is not. As is the case with the short-print ’33 Goudey Lajoie the is considered complete without it because of its scarcity. Did you really think that a sports auction house would not have mentioned the most valuable card in the set? …nor include it in the imaged cards? As a counterfeit, the card has no value and was included just to fill the space and is just an extra card. Including an extra card is not grounds for a refund. We were well aware it was not a real card; we did not mention it as we felt it added no value. For grading, all cards in sheets are reviewed regardless if they are in the pocket alone or sheeted back-to-back. I am sorry but we feel you received exactly what was listed in the title and the description. In the future if you feel a description is in the least ambiguous, both catalog and monthly auctions offer a three to four week bidding period designed to answer any questions."


Stupid me, I didn't realize that "complete" meant "missing the most important card in the set" and that this set is universally known as "complete" while missing the most valuable card! Not to mention comparing 1959 Fleer #68 to the Goudey Lajoie is absolutely ridiculous!

By simply stating "79 cards", not "79/80" or anything like that is completely misleading. I now know there are 80 cards in this set.

Aside from the overall condecending tone, I also was rather insulted by the remark "Including an extra card is not grounds for a refund." Yes, thank you, that is why I was upset, because you had the generosity to include an extra card in your otherwise "complete" set.


For me, Heritage is a love/hate relationship. I find nothing wrong with their auction previews. I do however, find some issues with how they treat their customers. I have placed $100,000's worth of bids, it shocks me that such a small issue is handled so poorly on their part.

Jason

by a TPG. The reason I asked, was out of curiosity, I went to the Heritage Site this morning to check on your story. They had 85 completed auctions for 1959 Ted WIlliams and the only items which may have been over $1000 were sets which were in TPG holders. If so, then a higher price makes sense.

Here is a link to Heritage's 1959 Ted Wililams listings. You do need to sign in and be registered.

http://www.ha.com/c/search-results.z...r+ted+williams

And I will tell you that in old sets and modern sets the SP card is not always considered part of the complete set. Instead that becomes part of a master set.

Rich

[slidekellyslide]

Originally Posted by travrosty

I am glad you made the comparison between heritage (auction house) and CC (???) and not me.

and actually they have made corrections, believe it or not, as funny as that sounds.

But heritage is an auction house like i have never seen. If you want to get brushed off, try to help heritage. This is my experience.

I made no comparison, I just wondered how Coaches Corner treats you and if they are receptive to your suggestions. I would think they would keep you much busier than Heritage, but I guess not because I never see you post about them.

[Runscott]

Jason, did the final bid reflect what the set should have brought if it had included the real #68?

[Runscott]

Also, the comparison of a single CC experience to a Heritage experience is very misleading. I know plenty of disreputable scammers who ALWAYS politely fix all complaints. What you are missing is they make their money off the people who buy fakes and are too ignorant to complain. You hear people here all the time stating that you don't judge a company by its mistakes, but rather by how it fixes them. Scammers feast on such philosophers.

[jhs5120]

Originally Posted by Runscott

Also, the comparison of a single CC experience to a Heritage experience is very misleading. I know plenty of disreputable scammers who ALWAYS politely fix all complaints. What you are missing is they make their money off the people who buy fakes and are too ignorant to complain. You here people here all thd time stating that you don't judgd a company by its mistakes, but rather by how it fixes them. Scammers feast on such philosophers.

I 100% agree. Like I said, I have bid on one item with CC and had one issue, while I have bid on 1000's of items with HA, but have had only one problem. I believe CC is the lowest of the low and I did not mean to compare them, it's just, while we were on the subject....

And to answer your question previously asked, yes. I bid an amount I thought was fair if #68 was included.

[Runscott]

Originally Posted by jhs5120

I 100% agree. Like I said, I have bid on one item with CC and had one issue, while I have bid on 1000's of items with HA, but have had only one problem. I believe CC is the lowest of the low and I did not mean to compare them, it's just, while we were on the subject....

I see what you are saying.

Originally Posted by jhs5120

And to answer your question previously asked, yes. I bid an amount I thought was fair if #68 was included.

Then that really sucks. I am certain that most of the auction houses try to create descriptions that are misleading (either with text or photos), in an effort to secure more for their consignors. I also believe that they think it's okay, as long as they are technically truthful, and they often use a large grey area when it comes to "technically truthful." That probably sounds like a bold statement, but I've dealt with three clear-cut examples, from three different auction houses, in the last year alone.

I look at it this way - if I buy something with a misleading description, and decided to sell it at some point, would I feel comfortable using the same description used to sell it to me? If the answer is "no", then I got screwed. In all three instance alluded to above, I would have had to be much more honest about the description than the auction houses were with me.

[Rich Klein]

were the 59 Fleers graded?

[Forever Young]

Originally Posted by jhs5120

I 100% agree. Like I said, I have bid on one item with CC and had one issue, while I have bid on 1000's of items with HA, but have had only one problem. I believe CC is the lowest of the low and I did not mean to compare them, it's just, while we were on the subject....

And to answer your question previously asked, yes. I bid an amount I thought was fair if #68 was included.

Can you send a link to the lot?

[Exhibitman]

Originally Posted by Runscott

I know plenty of disreputable scammers who ALWAYS politely fix all complaints.

So true. I've dealt with quite a few fraudsters in my practice and the true pros will always quickly and quietly settle the dispute. They know that there are other suckers out there and it doesn't pay in the end to slug it out with the 10% who actually complain.