eBay negative feedback

[Mdmtx]

I have sent 2 messages in the past 36 hours since I received the card. No response yet. These guys are not part time ebayers. They have over 22k feedback. I don't deal with poor customer service well.

[Sean1125]

Who is it?

[Rich Klein]

Also please post a link to the EBay Auction in question

[Mdmtx]

It is not a prewar card, it is a 66 topps high number sp so I did not link the auction here. They have responded in the past 20 minutes offering a refund.

[Iwantmorecards77]

Not trying to hijack the thread - but I have a similar issue, though I am the seller.

I recently sold a $200+ modern hockey card. I advertised the card as NM-MT. Two weeks after the auction, the buyer paid and I shipped it out. (I'm patient, I guess.) The card was placed in a penny sleeve, top loader (with small piece of tape w/removable tab on top) - then placed in a team set bag. Card was sandwiched between 2 thick pieces of cardboard and taped. Then - it was placed between 4 more layers of thick cardboard (two on each side) then taped up in a weather resistant bubble mailer.

The item was marked as received/delivered on the 20th. 2-3 days later, the buyer points out a surface imperfection (indentation.) I told him I didn't catch it when I inspected it, nor could I see it in the high res scan I provided in the auction. Immediately, I offered a full refund upon return of the card. I don't want any unhappy customers.

He declined - and said he just wanted to let me know. He said the card was nice and wanted to keep it. ...I though it was over.

Then, last night - his tone had changed. He questioned my storage process (card has been in a top loader, top-up, in a 3500 count box and in a floor safe for several years.) Nothing was laying on the card's surface. His second message (he sent 2 before I could even respond) - he said he will return it.

I addressed his storage concerns, and told him the full refund was fine. Send the card back - and he'll get his money back.

..then he changed his mind again. He wants the card - but wants a partial refund. With 30 or so messages from him in all - he's obviously one that cares very much about his cards and I could tell he's upset with the purchase. I feel it's best he just returns it and I give him a full refund - as I had offered 2 times - and as he implied when he said he was going to return it.

I suppose my question is - am I obligated to meet his request for a partial refund? I feel really uncomfortable about this whole thing and would really prefer the card returned, and I give him a 100% refund. It seems as if he's refusing to send back the card - yet wants a partial refund.

With 780 (100% positive) feedback - I've never been in this situation. He's accusing me of knowing about this imperfection - and also accusing me of accusing him of creating a story. (lol) Funny thing is - he has over 300 (100% positive) feedback - so it seems we have two legit eBay customers here!

In all reality - I never noticed this imperfection and never had any issue with offering him a full refund.

Any suggestions? It would be greatly appreciated.

[mrmopar]

30+ messages? He sounds like trouble, or unstable at least, with too much time on his hands. I'd expect that he can't be fully satisfied, even if you offered a partial refund. I am not a seller so I can only give you my feelings here, but I would either offer a full refund and be clear and done with it or offer that he keep it as it is. i don't believe partial refunds are expected or required, as that is subjective between buyer and seller.

Good Luck. From a long time buyer standpoint, a seller with 1 or even a few negatives among 100s or 1000s of positives isn't even that big of a factor for me. It would depend on the specifics noted, but I wouldn't sweat it. Eventually someone will drop a negative on even the best of sellers. That is a reality of the system.

Originally Posted by Iwantmorecards77

Not trying to hijack the thread - but I have a similar issue, though I am the seller.

I recently sold a $200+ modern hockey card. I advertised the card as NM-MT. Two weeks after the auction, the buyer paid and I shipped it out. (I'm patient, I guess.) The card was placed in a penny sleeve, top loader (with small piece of tape w/removable tab on top) - then placed in a team set bag. Card was sandwiched between 2 thick pieces of cardboard and taped. Then - it was placed between 4 more layers of thick cardboard (two on each side) then taped up in a weather resistant bubble mailer.

The item was marked as received/delivered on the 20th. 2-3 days later, the buyer points out a surface imperfection (indentation.) I told him I didn't catch it when I inspected it, nor could I see it in the high res scan I provided in the auction. Immediately, I offered a full refund upon return of the card. I don't want any unhappy customers.

He declined - and said he just wanted to let me know. He said the card was nice and wanted to keep it. ...I though it was over.

Then, last night - his tone had changed. He questioned my storage process (card has been in a top loader, top-up, in a 3500 count box and in a floor safe for several years.) Nothing was laying on the card's surface. His second message (he sent 2 before I could even respond) - he said he will return it.

I addressed his storage concerns, and told him the full refund was fine. Send the card back - and he'll get his money back.

..then he changed his mind again. He wants the card - but wants a partial refund. With 30 or so messages from him in all - he's obviously one that cares very much about his cards and I could tell he's upset with the purchase. I feel it's best he just returns it and I give him a full refund - as I had offered 2 times - and as he implied when he said he was going to return it.

I suppose my question is - am I obligated to meet his request for a partial refund? I feel really uncomfortable about this whole thing and would really prefer the card returned, and I give him a 100% refund. It seems as if he's refusing to send back the card - yet wants a partial refund.

With 780 (100% positive) feedback - I've never been in this situation. He's accusing me of knowing about this imperfection - and also accusing me of accusing him of creating a story. (lol) Funny thing is - he has over 300 (100% positive) feedback - so it seems we have two legit eBay customers here!

In all reality - I never noticed this imperfection and never had any issue with offering him a full refund.

Any suggestions? It would be greatly appreciated.

[TheNightmanCometh]

Originally Posted by Iwantmorecards77

Not trying to hijack the thread - but I have a similar issue, though I am the seller.

I'd ask him what he wants. You've apologized and offered a full refund for his troubles, so you don't understand the need to bring up shipping issues and honesty as a seller. Tell him if he's unhappy with the product you'll be happy to offer a full refund and then leave it at that. Also, make sure you apologize again for the confusion. I've had to get on the phone with ebay, regarding issues, and they're pretty helpful; as long as you've been honest, kind, and you have a history of being an honest seller. Also, I wouldn't worry too much if he gives you a -neg. Like someone else here said, ebay doesn't care about that anymore and there aren't many sellers that care about one negative. Oh, and PPS, you can always leave a comment after their negative feedback explaining your side.

[Iwantmorecards77]

Thanks for the help, guys. I thought I did the right thing by offering a full refund. We shall see.

[pokerplyr80]

Originally Posted by Mdmtx

I have sent 2 messages in the past 36 hours since I received the card. No response yet. These guys are not part time ebayers. They have over 22k feedback. I don't deal with poor customer service well.

Not disclosing the writing on the back and not responding to two emails in 36 hours would be more than enough for me to open a claim and leave bad feedback. Unacceptable by any standard in my opinion.