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#1
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My experience with LOTG
I recently won an auction from LOTG.
This is the Lot... https://loveofthegameauctions.com/Lo...entoryid=14067 After paying in a timely manner (check cashed by AH on 12/10/17) and inquiring as to the status of my order.. I was told that my order had been 'misplaced or lost' and to 'wait a few days' while he looked into it. I waited... Subsequently, I have since been told that the lot I rightfully won has been 'lost'. The explanation was .. ' I must have sent them to someone else' and 'Companies of all sizes make mistakes'... On 12/28 (Thursday) Al told me that the Lot was 'lost' and that he would send a check out to me ''this week''.... Well as of today... 1/8.. no check and no cards... I still expect a check but why the hold up? My name is Frank Horvath and I stand 100% by everything I've said here.
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Current Want List: CAMNITZ HAH BACK RUN PROJECT: T206 Camnitz (HAH) AB 460 / SC Fact 25 T206 Magee Portrait T206 Walsh T206 Joss Portrait T206 Red Cobb Last edited by botport; 01-10-2018 at 06:09 AM. Reason: edited title ... and title only |
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Thats a terrible experience. I wonder if that was a good price.
Anyway, i wont bid on any of their auctions or consign. |
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I would not worry, Al will make it right. He runs a great auction and has always been a stand up guy. Keep in mind also, the east coast is getting crushed right now and the USPS has issued an advisory, so your check might be delayed.
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#4
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My experiences with LOTG and Al have all been great.
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#5
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Great auction ? ... Does that mean losing buyers cards? Sorry I disagree. East coast snow... ok true... I am dealing with that also but have within the last 5 days confirmed deliveries from PA to MN and NJ.
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Current Want List: CAMNITZ HAH BACK RUN PROJECT: T206 Camnitz (HAH) AB 460 / SC Fact 25 T206 Magee Portrait T206 Walsh T206 Joss Portrait T206 Red Cobb |
#6
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+100000. Al is a great stand up guy. With the mail being slowed by the weather, it will be there any day. I am in Charleston, SC and we got hit with a snowstorm (worse in 30 years) and didn't get mail from Wed-Sat. Finally got mail today. Mark |
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He won the lot in question, and paid very quickly. His check was deposited on December 10, and his order was pulled and put into the queue to be packed and shipped. After not receiving any sort of tracking number, Frank reached out to me December 20 to inquire about the status of his order. Since I had no record of the order having shipped, I asked him for a couple of days to get to the bottom of it, and on December 28, I sent Frank an email advising him that I could not locate the package. Best I can guess, his cards were packed up with someone else's order and shipped to them in error. I offered him a full refund, and told him that he could have the refund in the form of a check or auction credit, whichever he would prefer (some folks like the credit). Frank responded that he had no need for an auction credit because he'd never be bidding with LOTG again. I responded that I understood his frustration, took complete blame for the error, and DID say that "companies in every industry certainly do make mistakes occasionally." I cut and mailed a check for the amount in full the following day, December 29. This thread is, unfortunately, the first I am learning that Frank has not received his check, and once again, Frank, for that I apologize. I did cut the check, and I did mail the check, for the amount in full. Perhaps the combination of a holiday weekend and rancid weather in the Northeast is to blame for it not arriving at this point, so I will suggest we give it a couple of days, and if the check is not there by then I will stop payment on the check and PayPal you the money, and absorb all fees. It is absolutely my goal to be 100% perfect in every transaction, with every lot and with every order. Sadly, despite the lofty goal, occasionally we make a mistake that is 100% in our control and we simply fall down. When that happens, we do our best to make it 100% right in every case. I'll also stand 100% by everything I've said here. Happy New Year, Frank, and everyone else as well. -Al Last edited by Al C.risafulli; 01-08-2018 at 07:00 PM. |
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Some day when the sun sets for the last time on old Kawika my collection will be auctioned off by LOTG. (The catalog is going to be a corker). I trust Al like a brother. If it were me I would wait for him to make things right. He will.
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David McDonald Greetings and Love to One and All Anything is possible if you don't know what you're talking about. |
#9
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I will scan a copy of the envelope and postmark to this thread when it arrives...
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Current Want List: CAMNITZ HAH BACK RUN PROJECT: T206 Camnitz (HAH) AB 460 / SC Fact 25 T206 Magee Portrait T206 Walsh T206 Joss Portrait T206 Red Cobb |
#10
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-Al |
#11
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I wish you were as concerned for me receiving my winnings as you are with this thread... Ill block out all confidential info... Al Frank
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Current Want List: CAMNITZ HAH BACK RUN PROJECT: T206 Camnitz (HAH) AB 460 / SC Fact 25 T206 Magee Portrait T206 Walsh T206 Joss Portrait T206 Red Cobb |
#12
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You will find the board are overwhelmingly on his side. Sorry you have had some issues...stuff happens, and it is the true test of a man's character how they handle it. Brian Park:er |
#13
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I've bid in most all of Al's auctions and received everything timely. I think he came on the thread and agreed with everything you said, apologized, and continues to want to make it right. I guess, at what point will you be happy? Hopefully you'll get the check soon or take the PayPal and cut your losses. I've had issues with auction houses in the past too, but at some point, beating the dead horse doesn't make it deader. Hope it's cleared up in the next day or two for you. You seem like you don't believe that he's done what he said he had done......
Last edited by autograf; 01-08-2018 at 07:28 PM. |
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Sometimes things happen. No one is perfect. As far as I know Al has one other person working with him. It it was a mistake, once you get your check you are in no worse position than you were the day before the auction started. I'd suggest taking a deep breath and calm down. Not saying I wouldn't be frustrated to but this will be made right. Last edited by Snapolit1; 01-08-2018 at 07:42 PM. |
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If the worse thing Al ever does is mistakenly put a lot in someone else's package and then makes it right, I think I can live with that. Jeff Payne |
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Eric Perry Currently collecting: T206 (132/524) 1956 Topps Baseball (193/342) "You can observe a lot by just watching." - Yogi Berra |
#17
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I’ve consigned and bid in every one of Al’s auctions since day one. Saying he’s top notch is an understatement. Sorry this happened to you, but he will work hard to make it right.
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#18
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To Steve...
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Steve.. I have always appreciated your comments, that's why I will respond to you. There is no need to 'take a breath' ... 'calm down' as you say... I've only relayed facts... FH
__________________
Current Want List: CAMNITZ HAH BACK RUN PROJECT: T206 Camnitz (HAH) AB 460 / SC Fact 25 T206 Magee Portrait T206 Walsh T206 Joss Portrait T206 Red Cobb |
#19
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Add me to the list of Net54 members who have had nothing but positive experiences with LOTG. I am confident that Al will make this right.
__________________
Eric Perry Currently collecting: T206 (132/524) 1956 Topps Baseball (193/342) "You can observe a lot by just watching." - Yogi Berra |
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But he is a good guy. Last edited by Snapolit1; 01-08-2018 at 07:45 PM. |
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Add me to that list as well-Al is the man. And he runs a great auction house too!!
Joe K |
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+1000
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#23
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I'm more concerned that if someone got extra cards in their package they never returned them to Al. I've only had great experiences with Al and his company.
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My website with current cards http://syckscards.weebly.com Always looking for 1938 Goudey's |
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Al is one of the best people in the hobby and his auction house is as reputable as you will find. He clearly made a mistake but I would bet my collection on him doing right by it.
Chris Bland
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Looking for: Type 1 photos of baseball HOFers N172 Old Judge Portraits Will buy or trade for the above. Check out my cards at: www.imageevent.com/crb972 |
#25
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I don't agree with the OP starting this thread, but I'm glad he did. Anyone in the hobby who wasn't already familiar with Al can now read all the glowing things people have to say about him - things that are 100% true. There are, unfortunately, a lot of bad guys in this hobby. Al is absolutely not one of them.
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#26
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Obviously, Al is well-respected by the members of this forum. It is also clear that anyone can make a mistake. But I don't think we need to belittle the OP's feelings here. I don't know how common or rare the card he purchased may be, but I think he has every reason to be angry that he's not getting the card he purchased. And getting his money back isn't going to change that. So while I think that the support for Al is wonderful, and extremely telling of the kind of guy he is, I don't think it's right to write-off the OP completely and make him seem irrational. I know I would be extremely angry if I bought a card and it was lost, and I know that some of Al's defenders here would be too. Maybe we need to stop treating issues as black and white, right and wrong, true and false. Al is a great guy. LOTG is an amazing AH. And the OP has every right to be pissed off.
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#27
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Orlando...
Thank you.
FH
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Current Want List: CAMNITZ HAH BACK RUN PROJECT: T206 Camnitz (HAH) AB 460 / SC Fact 25 T206 Magee Portrait T206 Walsh T206 Joss Portrait T206 Red Cobb |
#28
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Al, any clue as to which package it might have mistakenly been added to?
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Items for sale or trade here UPDATED 3-16-18 |
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#30
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Hard to imagine that all the posters would feel the same if they were in the OPs shoes. Just sayin’.........
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FRANK:BUR:KETT - RAUCOUS SPORTS CARD FORUM MEMBER AND MONSTER NUMBER FATHER. GOOD FOR THE HOBBY AND THE FORUM WITH A VAULT IN AN UNDISCLOSED LOCATION FILLED WITH NON-FUNGIBLES 274/1000 Monster Number Nearly*1000* successful B/S/T transactions completed from 2012 to 2024. Over 680 sales with satisfied Board members served. If you want fries with your order, just speak up. Thank you all. Now nearly PQ. Last edited by frankbmd; 01-08-2018 at 08:21 PM. |
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I, too, have consigned to and won cards in LOTG Auctions. Shit sometimes happens, despite the best efforts of good people. Al C. is good people!
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Seeking very scarce/rare cards for my Sam Rice master collection, e.g., E210 York Caramel Type 2 (upgrade), 1931 W502, W504 (upgrade), W572 sepia, W573, W575-1 E. S. Rice version, 1922 Haffner's Bread, 1922 Keating Candy, 1922 Witmor Candy Type 2 (vertical back), 1926 Sports Co. of Am. with ad & blank backs. Also T216 Kotton "NGO" card of Hugh Jennings. Also 1917 Merchants Bakery & Weil Baking cards of WaJo. |
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Last year, I won a card on ebay from a dealer that also has a brick-and-mortar store. Apparently, the card was sold in the store before it could be removed from online. The seller kept me up to date on looking for the card and after a few days, I got a full refund. Was I frustrated? Of course. But, I wouldn't have then come on here and blasted the guy by name after he tried to do the right thing.
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Looking for a T206 Jimmy Lavender Cycle back plus several American Beauty and Tolstoi backs for Providence players. Successful sales transactions with jamorton215, gorditadogg, myerburg311, TAFKADixie, jimq16415, Thromdog, CardPadre |
#33
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Falvo
.... and others....
appreciate your input...
__________________
Current Want List: CAMNITZ HAH BACK RUN PROJECT: T206 Camnitz (HAH) AB 460 / SC Fact 25 T206 Magee Portrait T206 Walsh T206 Joss Portrait T206 Red Cobb Last edited by botport; 01-08-2018 at 08:32 PM. Reason: nwi |
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Hope there isn’t a mailman with sticky fingers between the two locations.
Rob M |
#35
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I have bought from Al/LOTG in the past, and would do so again without hesitation. I'd be disappointed and frustrated if this were to happen with something I won, but as long as the seller made it right, it wouldn't be much different from losing by one bid. And I've done that lots. |
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I get that AL is well respected and one of the good guys in our hobby. But from what I've read in this thread this particular situation could have been handled better in my opinion.
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Successful transactions with peter spaeth, don's cards, vwtdi, wolf441, 111gecko, Clydewally, Jim, SPMIDD, MattyC, jmb, botn, E107collector, begsu1013, and a few others. |
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Does it suck? Absolutely. But unless you suspect foul play (and there would be no reason not to ship you that lot for what you paid) are you really so perfect that you can't comprehend an innocent, honest mistake? If so I hope you never find yourself in the wrong!
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Check out https://www.thecollectorconnection.com Always looking for consignments 717.327.8915 We sell your less expensive pre-war cards individually instead of in bulk lots to make YOU the most money possible! and Facebook: https://www.facebook.com/thecollectorconnectionauctions |
#38
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I'd concentrate on anyone else who won T206 lots in the auction. There were several lots in it. Start with the person who won the most cards (where 11 extra T206s were more likely to go unnoticed), and go from there. Steve
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Successful BST deals with eliotdeutsch, gonzo, jimivintage, Leon, lharris3600, markf31, Mrc32, sb1, seablaster, shammus, veloce. Current Wantlist: 1909 Obak Howard (Los Angeles) (no frame on back) 1910 E90-2 Gibson, Hyatt, Maddox |
#39
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Although Al and LOTG are top notch, this situation seems to have been handled rather poorly. I have no doubt that Al will make this right, but he lost a customer in the process and it could've easily been avoided. I hope everything is resolved sooner rather than later
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T206's Graded low-mid 219/520 T201's SGC/PSA 2-5 50/50 T202's SGC/PSA 2-5 10/132 1938 Goudey Graded VG range 37/48 |
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To me it seems like the customer is not of a forgiving nature, and perhaps is a little quick to pass judgement without willing to consider mitigating factors (AH is a 1 or 2 person business, mistakes happen, life getting in the way of responding promptly, weather affecting delivery of mail...I recently had a package I sent take almost 2 weeks to get to its destination, etc). We all have our faults, and I am willing to acknowledge mine is putting a colon in my full name. Brian Park:er |
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__________________
T206's Graded low-mid 219/520 T201's SGC/PSA 2-5 50/50 T202's SGC/PSA 2-5 10/132 1938 Goudey Graded VG range 37/48 |
#42
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Brian |
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Sad to see this thread when I woke up today.
Also, as someone who works for an Internet company (and has for the past decade), it always surprises me that folks think the "best approach" to dealing with customer service issues is to jump to social media to vent their frustrations and share their experiences vs. simply picking up the phone and calling. Alas. I think all companies make mistakes, and I am usually willing to give any company a one-time free pass. You've made a different decision, Frank, which is your prerogative. From my perspective, I have consigned to (nearly every?) one of Al's auctions since the inaugural one many years ago. I consider Al to be both honest and hard-working. I have also spent many thousands of dollars across LotG auctions over the past few years, and always revel in amazement at some of the cool items that Al unearths and researchs to benefit the hobby and his consignors. I consider him to be one of the good guys of the hobby, echoing what many others have said here. I don't think any AH will ever have a 100% satisfaction rate, and I'm sorry that you're unhappy with your experience. But I think it is important to note that your experience is a snowflake, compared to the blizzard of kudos that Al, Jeff and LotG continue to receive. Marc |
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and 1 more vote for Al is a stand up guy and does everything in his power to make things right.... from personal experience and stuff does happen.
__________________
Lonnie Nagel T206 : 174/520 : 33.5% |
#45
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If someone received a lot he neither won nor paid for, he must return it. Al should have gotten a call from him the same day the cards were received.
Al is a stand up guy and the best in the business. The person who received the wrong lot apparently isn't. It wasn't a free gift. |
#46
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Considering that the only AH I have ever received a package from in less than a week has been Sterling I personally think that the OP came here to slander Al, Jeff, and LOTG and should be liable for that. In the amount of time that this issue was handled in I am sure any of us would have been happy especially since its one of the larger Auction Houses. Does eBay not take just as long to settle a issue like this? The OP is probably pissed he didn't get the lot so he could resubmit for grade bumps and make money.
I consigned some cards to Sterling before Lee came to ownership. A tougher card was lost during the grading and it took almost 30 days to settle up. I allowed the AH to take every step possible to track the card down before I was contacted and just paid outright for the card based on market value. Now I could have came here and said all kinds of bad stuff but I can guarantee this is the first in 7 years this has ever been mentioned here. What I am saying is the OP and I will never have a transaction, and I truly hope LOTG auctions takes a stand since they did make it right in a timely professional manner.
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Andrew Member since 2009 |
#47
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Andrew Member since 2009 |
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I sell groups of T206 cards on eBay every few years — I run up the mountain and then I sell, sell, sell. It’s apparently how I collect, I guess.
Anyway, when I sold a bunch of T206s on eBay this past summer, I have to say that the tone of the buyers was much different than it used to be. In addition, for the first time ever, I had two cases opened against me - one by a guy who was intent on a refund while also getting to keep my card (I won that case); and another by a guy who said a Beckett case cracked in shipping (I asked him to return the card for a full refund, he didn’t, he opened a case against me to ask for a partial refund and to get to keep the card - I settled that one, but have to say the evidence that the case cracked in shipping was not a compelling one). Buyers seem to be jumping for help from third parties and social networks before trying to reasonably address easily resolved disputes. I have a whole new appreciation for what even the best auction houses must go through. Definitely not an easy gig. It would take outright fraud for me to air such grievances here. Having said that, we live in the Yelp! world, with Amazon reviewers, and TripAdvisor experiences. That’s why these threads are so important today — you can leave a bad review, but if you have a great reputation this community will come immediately to defend you. If other collectors came out of the webisphere to share similar stories of lost shipments and delayed refunds, a different pattern would emerge than we’ve seen here.
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Galleries and Articles about T206 Player Autographs www.SignedT206.com www.instagram.com/signedT206/ @SignedT206 |
#49
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....it always surprises me that folks think the "best approach" to dealing with customer service issues is to jump to social media to vent their frustrations and share their experiences
I don't even know Al, but couldn't agree more with the above statement. |
#50
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Just don't try it the other way around.
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