How long currently for PSA to enter order into their system?

[bswhiten]

I got an email from Nicholas saying they are 3 weeks behind entering the orders...even with express orders.

[calvindog]

Originally Posted by bswhiten

I got an email from Nicholas saying they are 3 weeks behind entering the orders...even with express orders.

It's a bizarre mindset for a public company to receive a package on day 1 and not "enter" it into the system for a week -- and only then start counting the days for the type of order submitted. Very simple way to fix this mess: hire more people. Why won't they simply hire more people?

[Peter_Spaeth]

PSA must not be facing any significant competition is my take on things. People would rather wait a long time for PSA grades than use the other services.

[megalimey]

Originally Posted by Peter_Spaeth

PSA must not be facing any significant competition is my take on things. People would rather wait a long time for PSA grades than use the other services.

AMEN PSA dominates the market
I live 20 minutes from SGC Florida in Boca, same guy who greets you when you walk in sometimes is the same guy as the "Grader" if you have a question , the Facility is surprisingly quite small , I am sure if you went out back , same guy may be also packing orders and maybe taking out the trash.
Lower overhead ,normally equates to lower a quality product .

[Jobu]

My 10-day order was delivered on 2/22. Still not checked in.

[Johnny630]

Originally Posted by megalimey

AMEN PSA dominates the market
I live 20 minutes from SGC Florida in Boca, same guy who greets you when you walk in sometimes is the same guy as the "Grader" if you have a question , the Facility is surprisingly quite small , I am sure if you went out back , same guy may be also packing orders and maybe taking out the trash.
Lower overhead ,normally equates to lower a quality product .

Thats funny!

[steve B]

Originally Posted by megalimey

AMEN PSA dominates the market
I live 20 minutes from SGC Florida in Boca, same guy who greets you when you walk in sometimes is the same guy as the "Grader" if you have a question , the Facility is surprisingly quite small , I am sure if you went out back , same guy may be also packing orders and maybe taking out the trash.
Lower overhead ,normally equates to lower a quality product .

No, it's not funny at all.

As someone who has almost always worked for small businesses, and who has done high quality work, I think it's really offensive.

What I do think is lousy work is not planning well enough or at all for a move, missing due dates on work by well over a month, not getting things right a lot, and apparently taking the customer service (Disservice?) position of "just get over it"

Substandard in every way and yet some people just fall all over themselves for them.

[megalimey]

Originally Posted by steve B

No, it's not funny at all.

As someone who has almost always worked for small businesses, and who has done high quality work, I think it's really offensive.

What I do think is lousy work is not planning well enough or at all for a move, missing due dates on work by well over a month, not getting things right a lot, and apparently taking the customer service (Disservice?) position of "just get over it"

Substandard in every way and yet some people just fall all over themselves for them.

I said "NORMALLY" not always , Mom and Pop Shops and small businesses were the back bone of this country, but times are a changing , as I said SGC are cheaper ,much quicker , sure their holders look like some thing out of Walmart , sure they have no cert look up , sure on Average the same card grade in a PSA holder gets a lesser price verses SGC "apples to apples"
and their customer service is excellent , obviously having 130% less submissions a month than PSA has a lot to do with it ,
100,000's thousands except PSA with all their pitfalls
could they improve absolutely , will they I doubt it
thank god SGC is ready to snap up the 100's of never using PSA again customers

[cardsnstuff]

So today, my 26 card 7 day order pops after a month and half {maybe 2} So if that's bad enough, many of which were beckett RCR 8/9; are now in PSA 6 holders.

Thank you sir, may I have another............

[steve B]

Originally Posted by megalimey

I said "NORMALLY" not always , Mom and Pop Shops and small businesses were the back bone of this country, but times are a changing , as I said SGC are cheaper ,much quicker , sure their holders look like some thing out of Walmart , sure they have no cert look up , sure on Average the same card grade in a PSA holder gets a lesser price verses SGC "apples to apples"
and their customer service is excellent , obviously having 130% less submissions a month than PSA has a lot to do with it ,
100,000's thousands except PSA with all their pitfalls
could they improve absolutely , will they I doubt it
thank god SGC is ready to snap up the 100's of never using PSA again customers

Anytime I go to a shop that's one of the modern high overhead palaces I know I'm not getting good service or pricing. But yeah, times are changing and a lot of them are closing.

Umm... Yeah....
Comcast and Verizon and BOA are market leaders too, and routinely rate in the bottom 10 nationwide. Maybe with some effort and longer delays PSA can crack that list.
I've never seen SGC cards in Wal-Mart, but have seen PSA cards there..... So their holder is quite literally "something from Wal-Mart"

Does PSA dust their holders with meth or something? The level of denial is pretty high with their "users"

(Not currently a big fan of any of the three grading companies.)

[Snapolit1]

Originally Posted by calvindog

It's a bizarre mindset for a public company to receive a package on day 1 and not "enter" it into the system for a week -- and only then start counting the days for the type of order submitted. Very simple way to fix this mess: hire more people. Why won't they simply hire more people?

As bad as PSA is, SGC is far worse. I tried to submit cards twice in the past year to SGC at shows. First of all, their form is obscenely complicated, as they try to capture in one form every single permutation of any conceivable order. Stupid. But worst of all was that both times I had some guy trying to help me who seemed like he was just dragged in off the street for $7/hr and was more befuddled that I was about the form. News flash: I'm in your system. Give you people iPads. Let them pull up my account and quickly enter information on an iPad and then let me sign it and then print me out a friggin receipt. It's not rocket science. I just donated stuff at Goodwill and the whole transaction to log it and give me a receipt took about 70 seconds. I've leased cars with less aggravation than trying to submit 1 ticket stub to SGC to encapsulate. It's like the entire technology revolution has somehow passed these guys by.

[calvindog]

Originally Posted by Snapolit1

As bad as PSA is, SGC is far worse. I tried to submit cards twice in the past year to SGC at shows. First of all, their form is obscenely complicated, as they tried to capture in one form every single permutation of any conceivable order. Stupid. But worst of all was that both times I had some guy trying to help me who seemed like he was just dragged in off the street for $7/hr and was more befuddled that I was about the form. News flash: I'm in your system. Give you people iPads. Let them pull up my account and quickly enter information on an iPad and then let me sign it and then print me out a friggin receipt. It's not rocket science. I just donated stuff at Goodwill and the whole transaction to log it and give me a receipt took about 70 seconds. I've leased cards with less aggravation than trying to submit 1 ticket stub to SGC to encapsulate. It's like the entire technology revolution has somehow passed these guys by.

I agree, the whole complicated paper submission thing for PSA and SGC is brutal. Inevitably what I want to submit I can't find and I need to call in for help. There has to be a way to streamline and simplify this process.

I'm biased towards SGC but I do find I get my submissions back way, way quicker than PSA. PSA does a good job but is just interminably slow and never hits promised benchmarks.

[RedsFan1941]

i rarely agree with steve, but he is spot-on about sgc's presence at shows. i see their table every year at strongsville. they have not been set up on time on the opening day of the show the past 3 years. the last 2 years, when they finally opened for business, there were 2 open boxes of cereal, styrofoam cups of OJ, and half-eaten granola bars on their tables.

[calvindog]

Originally Posted by RedsFan1941

i rarely agree with steve, but he is spot-on about sgc's presence at shows. i see their table every year at strongsville. they have not been set up on time on the opening day of the show the past 3 years. the last 2 years, when they finally opened for business, there were 2 open boxes of cereal, styrofoam cups of OJ, and half-eaten granola bars on their tables.

If it was Cocoa Krispies they can be forgiven.

[Republicaninmass]

I believe SGC has changed their grading standards as well. Usually a haven for PSA qualified cards getting a true grade, now they are much more strict on centering, which I don't remember being the case. My last two psa cards came back two full grades lower at sgc.

[swarmee]

Originally Posted by calvindog

I agree, the whole complicated paper submission thing for PSA and SGC is brutal.

PSA has had an online submission wizard for over a year. It works really well. And it saves regularly so you can go back and update regularly before you decide to print it out and submit.

[Peter_Spaeth]

Originally Posted by Snapolit1

I've leased cards with less aggravation than trying to submit 1 ticket stub to SGC to encapsulate. It's like the entire technology revolution has somehow passed these guys by.

What cards do you have for lease, I may want to borrow some.

[Snapolit1]

Originally Posted by Peter_Spaeth

What cards do you have for lease, I may want to borrow some.

Got me. Edited. Though it you want to lease my cards let me know. I might even be able to arrange a bailment, though would need to go back and brush up on quickly on bailment law.

[Peter_Spaeth]

Originally Posted by Snapolit1

Got me. Edited. Though it you want to lease my cards let me know. I might even be able to arrange a bailment, though would need to go back and brush up on quickly on bailment law.

Don Baylor and Ed Bailey would be good choices.

[buymycards]

I sent some cards to SGC with their December special, which was, if I remember correctly a 40 day special. I had my order back in my hands in less than 20 business days.

I used their website this morning to get an order ready to mail tomorrow. It took me about 5 minutes to make my entries, print it out, and submit the order online.

Rick