Mhcc brian drent rude condescending irresponsible and just unkind human being

[Exhibitman]

It's not really a card or auction house issue, it is a basic customer service issue. AHs are a service business. The customer most definitely is not always right, but there are ways to deal with customers PROFESSIONALLY in these situations. There are right and wrong ways to approach it, and many (most?) in this business need to learn that. Drent gets a completely different response from Andy if his reply is: "I'm really sorry there is an issue, I will take a look at it when I get back to work Monday. In the meantime, could you email me a copy of the wire confirmation?" I find that sort of approach, asking for proof of the assertion while reserving judgment until later, weeds out the frauds without ticking off the legitimate customers with real issues. Andy wants his cards, Drent wants his customer base; they are not really at odds in their goals, they just had a bad interaction that could have been avoided.

[Johnny630]

Originally Posted by Exhibitman

It's not really a card or auction house issue, it is a basic customer service issue. AHs are a service business. The customer most definitely is not always right, but there are ways to deal with customers PROFESSIONALLY in these situations. There are right and wrong ways to approach it, and many (most?) in this business need to learn that. Drent gets a completely different response from Andy if his reply is: "I'm really sorry there is an issue, I will take a look at it when I get back to work Monday. In the meantime, could you email me a copy of the wire confirmation?" I find that sort of approach, asking for proof of the assertion while reserving judgment until later, weeds out the frauds without ticking off the legitimate customers with real issues. Andy wants his cards, Drent wants his customer base; they are not really at odds in their goals, they just had a bad interaction that could have been avoided.

This is it....

[AndyG]

Bingo! On the contrary however, he was adversarial from the get go, as if I was trying to pull one over on him. It wasn’t until he started saying “Andy, I don’t know what to tell you…” that I remembered him from the previous year’s issue. He kept saying jt. “Andy, I don’t know what to tell you…we don’t have your money.” “Andy, I don’t know what to tell you, I’ve never received any of your emails”. It was the same wording from last year, “andy, I don’t know what to tell you, we mailed your cards”. Anyone that knows this guy likely can attest that this must be his go to phrase.

[Yoda]

If I were Brian, I would come on the board to tell his side of the story and if necessary, apologize for his behavior.
IMO Net 54 carries some weight in the hobby, and I don't believe he needs any adverse publicity.

[G1911]

Considering how many auction houses are guilty of or run by fraudsters and thieves (some convicted), I doubt bad publicity does much harm to an auction house. It's always forgotten and ignored by the next auction.

[perezfan]

Originally Posted by G1911

Considering how many auction houses are guilty of or run by fraudsters and thieves (some convicted), I doubt bad publicity does much harm to an auction house. It's always forgotten and ignored by the next auction.

Sadly, this is the truest statement in the entire thread.

[Johnny630]

Originally Posted by G1911

Considering how many auction houses are guilty of or run by fraudsters and thieves (some convicted), I doubt bad publicity does much harm to an auction house. It's always forgotten and ignored by the next auction.

Accurate

[AndyG]

Originally Posted by Yoda

If I were Brian, I would come on the board to tell his side of the story and if necessary, apologize for his behavior.
IMO Net 54 carries some weight in the hobby, and I don't believe he needs any adverse publicity.

I doubt he even cares. Based on a lot of feedback I’ve received, this is his MO. Fortunately there are many AH’s around and I use them all.

[vintagechris]

Originally Posted by Exhibitman

It's not really a card or auction house issue, it is a basic customer service issue. AHs are a service business. The customer most definitely is not always right, but there are ways to deal with customers PROFESSIONALLY in these situations. There are right and wrong ways to approach it, and many (most?) in this business need to learn that. Drent gets a completely different response from Andy if his reply is: "I'm really sorry there is an issue, I will take a look at it when I get back to work Monday. In the meantime, could you email me a copy of the wire confirmation?" I find that sort of approach, asking for proof of the assertion while reserving judgment until later, weeds out the frauds without ticking off the legitimate customers with real issues. Andy wants his cards, Drent wants his customer base; they are not really at odds in their goals, they just had a bad interaction that could have been avoided.

Perfect. Why is this so hard for some people?