former ebay head Gonzalez purported said psa and jsa suck according to post.

[JimStinson]

No I offered to allow him to return it as I have a liberal return policy anyway in addition to lifetime guarantee of authenticity. But he WANTS to keep the item has closed the transaction out and the "held" funds were then released.

[isaac2004]

Originally Posted by JimStinson

No I offered to allow him to return it as I have a liberal return policy anyway in addition to lifetime guarantee of authenticity. But he WANTS to keep the item has closed the transaction out and the "held" funds were then released.

Lovely... and I am guessing ebay wont help with that

[drc]

I thought the item in dispute had to be returned first. eBay usually takes the buyer's side, but normally requires the buyer to return the item before refund is given. At least that's what I thought.

[thecatspajamas]

Jim,
Congrats on seeing that situation through to the end and actually getting a favorable outcome for you and the seller both. Sometimes patience and understanding pays off. Unfortunately, that is all-too-often not the case when dealing with eBay. I think it helps that you had a buyer that was not only honest, but willing to put in a couple of extra minutes communicating with eBay (also all-too-often not the case).

[David Atkatz]

Similar thing happened to me, Jim. A while back I concurrently posted a Ruth/Gehrig ball on eBay, and on the Net54 B/S/T. The ball had a PSA certificate when I obtained it, and so I listed it as such. I received a number of emails, but the next thing I know, eBay removed the listing.

A potential buyer contacted me, and I explained the situation--the removal by eBay--but assured him I stood behind the ball and offered (of course) a full refund should he not be satisfied. As he lived in SoCal, he wanted to bring the ball to PSA to recheck the ball's--and the certificate's authenticity.

I marked the ball "sold" on the B/S/T thread, and was immediately accused of dishonesty by two of the board's prominent members for daring to sell an item that all-knowing eBay removed.