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  #1  
Old 01-17-2019, 09:44 AM
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tonyo tonyo is offline
Tony Ooten
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Default ebay question for sellers

Hi all,

Here's are two "what would you do ?" questions for sellers.

I sold a $30 card on ebay 12/30/18
Received payment on 01/01/19
package dropped at P.O. 01/02/19
First scanned on 01/03/19
last update to the USPS tracking number was 01/07/19 (In transit to next facility)
Buyer opened a case on 01/11/19; he checked "haven't received item" his comment was "what's going on here? no progress on tracking number since 1/7"
I responded politely including this one:

I mailed quite a few packages on that same day (12 to 15). Most have been delivered, but there are still three including yours that say "in-transit" since 01-07, and a 4th that said "in-transit" since 01-06, and finally arrived at the next post office on 01-11. Still not delivered, but I expect it to be soon. So, hopefully it's just a matter of time for the other three. Thanks for your patience! I've been on your end many many times - I know it's frustrating. Enjoy your saturday!

We traded a couple of reasonable messages. He hasn't demanded a refund yet.

As of today 01/17/19, still no updates to tracking. Of the four I mentioned that were "in-transit" quite a while, his is the only one that hasn't re-surfaced.

My questions for you are:

first, what is a reasonable amount of time to allow a package to "shake loose " and resume it's path to the recipient? (I'm thinking One month on this $30 card)

second, what do you do if you issue the refund, then later see that the USPS finally delivered the package, and the purchaser doesn't offer to "pay again"? (I'm thinking I'm at his mercy at that point, and have no real recourse)

I suspect this situation isn't uncommon, curious how you handled?
thanks in advance for any opinions!

Last edited by tonyo; 01-17-2019 at 09:46 AM.
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Old 01-17-2019, 12:07 PM
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Jim65 Jim65 is offline
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Assuming you have excellent feedback and knowing your reply was courteous and sympathetic, I would have no problem waiting 30 days for relatively cheap card. If the refund is issued and the card shows delivered later on, I would contact Ebay, you should not lose money in that situation.

Last edited by Jim65; 01-17-2019 at 12:10 PM.
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Old 01-17-2019, 12:47 PM
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A lot of "In-Transit" packages have been disappearing off the face of the earth the last couple months or so, only to eventually show up a couple weeks later. I've even noticed a couple "Out For Deliveries", just go missing for awhile, and then end up delivered days later, or breathe a sigh when I get a "thank you for the package" from the customer, while the tracking is still showing it in no-mans land for some reason.

Wish I could give you a better answer then, just do what you think is best.
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Old 01-17-2019, 02:06 PM
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I have had this happen several times. I let the buyer decide when they have waited long enough and give a refund. Then weeks or months later when it does show up I have never had a problem with the buyer then paying for the card.
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Old 01-17-2019, 02:50 PM
Republicaninmass Republicaninmass is offline
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Card from 1/4 from CA, bounced around and still in transit from 1/10 in NJ here to NY. Meanwhile, priority package get to Hawaii in 2 days
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Last edited by Republicaninmass; 01-17-2019 at 02:51 PM.
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Old 01-21-2019, 12:05 PM
chalupacollects chalupacollects is offline
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You can also go to PO and have them track at counter. They seem to be able to get more detail on where it may be...
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Old 01-21-2019, 12:48 PM
savedfrommyspokes savedfrommyspokes is offline
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Depending on the buyer's patience, 2.5-3.5 weeks is a reasonable time frame to wait . Most of the time, the misplaced package I have had end up arriving within this time span. At least twice after the mailing showed up months later, I received a note from the buyer offering to send another payment. For $30 if it has not arrived not and the buyer has no patience, I would refund.
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Old 01-21-2019, 01:02 PM
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Quote:
Originally Posted by chalupacollects View Post
You can also go to PO and have them track at counter. They seem to be able to get more detail on where it may be...
Thanks Tim,
Hadn't thought of that but I may give it a shot in a few days....

Quote:
Originally Posted by savedfrommyspokes View Post
Depending on the buyer's patience, 2.5-3.5 weeks is a reasonable time frame to wait . Most of the time, the misplaced package I have had end up arriving within this time span. At least twice after the mailing showed up months later, I received a note from the buyer offering to send another payment. For $30 if it has not arrived not and the buyer has no patience, I would refund.
He wasn't patient..... last thursday I sent him another message to ask if he'd mind waiting till Jan 31, then I'll send a refund if it hasn't arrived.

He didn't even respond.. went straight to eBay within an hour asking to resolve the case. Within 2 hours they had refunded his money.

Oh Well, I was perfectly willing to refund if he didn't receive the card, just wish he'd been more human..... even a response of "I think I've given enough time. Please refund. If it shows up I'll pay you back at that time" would've been okay with me.

no problem there are a lot of different personalities in the world.

Last edited by tonyo; 01-21-2019 at 01:03 PM.
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Old 01-21-2019, 04:39 PM
savedfrommyspokes savedfrommyspokes is offline
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Quote:
Originally Posted by tonyo View Post
no problem there are a lot of different personalities in the world.
That is the truth...... and it looks like with ebay they have less patience than buyers with slow shipments. If this package does show up as delivered to the seller within 30 days of the original payment date, I would contact ebay and see if they will provide you some sort of a credit for their haste to write this shipment off.
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Old 01-21-2019, 07:09 PM
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Quote:
Originally Posted by savedfrommyspokes View Post
That is the truth...... and it looks like with ebay they have less patience than buyers with slow shipments. If this package does show up as delivered to the seller within 30 days of the original payment date, I would contact ebay and see if they will provide you some sort of a credit for their haste to write this shipment off.
I'm planning to contact eBay to find out why they didn't credit my final value fee like they said they would.

Gonna wait till the 30 day mark first tho!

Hopefully the package will surface, be delivered, paid for (again), and my faith in karma and humanity will be restored!

**commences holding breath**
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