Question For eBay Sellers

[braves_43]

So, a few weeks ago I sold a $32 lot of cards, nothing major, but I am curious what everyone's opinions are. I shipped with tracking and it says "delivered, left on porch or doorstep." Buyer opened a claim today saying he never received the cards. Is there any way I can win this or prove anything or am I going to have to refund the money? I know I am responsible for making sure the item is delivered, so I'm guessing that means all the way to the buyer's hands?

Thank you in advance.

[jfkheat]

The tracking says it was delivered so you should be covered. Have you responded to the claim yet? eBay can look at the tracking and seen that the package was delivered.
James

[conor912]

I believe, in eBay land, your responsibility ends when the PO scans it as "deliverd". If it disappeared off of the buyers porch, it's on him to deal with it as stolen property.

[deeg23]

I echo what the others have said. You're going to be fine since the tracking says delivered!

[braves_43]

Thank you, that's what I was hoping the opinions would be. I did not respond to the claim yet, I wanted to get some thoughts first. I am going to do just that and recommend the buyer contact his local PD and/or post office to report the package stolen.

[thecatspajamas]

Originally Posted by braves_43

Thank you, that's what I was hoping the opinions would be. I did not respond to the claim yet, I wanted to get some thoughts first. I am going to do just that and recommend the buyer contact his local PD and/or post office to report the package stolen.

I would suggest you simply respond to the claim by entering the tracking number and add a simple message stating "USPS tracking indicates the package was delivered on (insert date)"

Adding additional text or advice or conversing with the buyer inside of the claim can occasionally backfire.

[toledo_mudhen]

Originally Posted by thecatspajamas

I would suggest you simply respond to the claim by entering the tracking number and add a simple message stating "USPS tracking indicates the package was delivered on (insert date)"

Adding additional text or advice or conversing with the buyer inside of the claim can occasionally backfire.

Agree that too much conversation is a bad thing. I always include tracking and haven't had a problem yet but if I do have a problem I am assuming that tracking history covers my side. Let us know how this turns out as you know what they say about assuming.

[Buythatcard]

Just need to rant.

I've been selling on eBay for 15 years and I have paid my share of fees. I have perfect feedback. Yet, I still get treated like a seller who wants to pull one over on someone.

Earlier this week a buyer opened a claim saying he never received item and he wants a refund. First of all, he just paid on Saturday. Card was mailed next business day which was Monday. He opened claim on Thursday (less than 3 days after card was sent). When I checked tracking details, it said that it was delivered to his front door on Weds.(2 days after I mailed it)

Buyer claims that someone hacked into his account and changed address.

Last night eBay, closed the case and said that Buyer didn't respond in 30 days. Kind of odd considering that the case was only opened 2 days ago.
I went to look at my Paypal account and saw that they refunded the full amount to the Buyer. So, not only does someone else get the card, I lose my money.

That's when I completely lost it. I called eBay and got some person who I could not understand. He spoke a mile a minute with a thick accent. I told him to slow down 4 times until I just said let me speak to a supervisor. He put on his supervisor who also spoke with a thick accent but was a little more intelligible. I explained my situation and she said that I need to speak to someone at Paypal. She would transfer me and participate in the conversation. She forwards my call to Paypal and immediately she disappeared. I was on hold for 25 minutes at Paypal when another dummy came on and said that she needs to transfer me to another department but that department closed 6 minutes ago. I was getting more and more pissed by the minute. I asked for a direct phone # but she said that she can't give it to me. I said how the hell am I suppose to call if I don't have a phone #. No response. So I asked again. She said call Paypal and ask them to connect you to the Limitation department. I asked for Paypal's phone number. I had to ask her to repeat it 4 times because she rambled on so fast.

I do not understand why the Buyer won this case. I will call again today and will give them Hell!

This just puts another stake in my heart and I am getting closer and closer to leaving eBay for good.

eBay/Paypal Suck!!!!!!!!!!!!!!!!!!!!!!

[D. Bergin]

Originally Posted by Buythatcard

Just need to rant.

I've been selling on eBay for 15 years and I have paid my share of fees. I have perfect feedback. Yet, I still get treated like a seller who wants to pull one over on someone.

Earlier this week a buyer opened a claim saying he never received item and he wants a refund. First of all, he just paid on Saturday. Card was mailed next business day which was Monday. He opened claim on Thursday (less than 3 days after card was sent). When I checked tracking details, it said that it was delivered to his front door on Weds.(2 days after I mailed it)

Buyer claims that someone hacked into his account and changed address.

Last night eBay, closed the case and said that Buyer didn't respond in 30 days. Kind of odd considering that the case was only opened 2 days ago.
I went to look at my Paypal account and saw that they refunded the full amount to the Buyer. So, not only does someone else get the card, I lose my money.

That's when I completely lost it. I called eBay and got some person who I could not understand. He spoke a mile a minute with a thick accent. I told him to slow down 4 times until I just said let me speak to a supervisor. He put on his supervisor who also spoke with a thick accent but was a little more intelligible. I explained my situation and she said that I need to speak to someone at Paypal. She would transfer me and participate in the conversation. She forwards my call to Paypal and immediately she disappeared. I was on hold for 25 minutes at Paypal when another dummy came on and said that she needs to transfer me to another department but that department closed 6 minutes ago. I was getting more and more pissed by the minute. I asked for a direct phone # but she said that she can't give it to me. I said how the hell am I suppose to call if I don't have a phone #. No response. So I asked again. She said call Paypal and ask them to connect you to the Limitation department. I asked for Paypal's phone number. I had to ask her to repeat it 4 times because she rambled on so fast.

I do not understand why the Buyer won this case. I will call again today and will give them Hell!

This just puts another stake in my heart and I am getting closer and closer to leaving eBay for good.

eBay/Paypal Suck!!!!!!!!!!!!!!!!!!!!!!

You should let the buyer know you are going to file a police report in his hometown for theft, and that he should do the same for identify theft.

See how he responds.

That sounds horrible. I do hear over and over again on the Ebay seller boards, sometimes you have to keep calling Ebay over and over until you get a U.S. based call center, where they seem to go by a different script if you are lucky enough to connect with them.

[Buythatcard]

Originally Posted by D. Bergin

You should let the buyer know you are going to file a police report in his hometown for theft, and that he should do the same for identify theft.

See how he responds.

That sounds horrible. I do hear over and over again on the Ebay seller boards, sometimes you have to keep calling Ebay over and over until you get a U.S. based call center, where they seem to go by a different script if you are lucky enough to connect with them.

Well, I called Paypal this morning and I did get a U.S. based call center. They told me that they do not understand why the case was closed so fast without an investigation. They told me that the case would be escalated and they will get back to me again in 24-48 hours. It's not over yet. I will be keeping close tabs on this buyer.

[glchen]

Originally Posted by Buythatcard

Well, I called Paypal this morning and I did get a U.S. based call center. They told me that they do not understand why the case was closed so fast without an investigation. They told me that the case would be escalated and they will get back to me again in 24-48 hours. It's not over yet. I will be keeping close tabs on this buyer.

Hang in there, Howard. For ebay/paypal, many times it is just who you talk to. I've had a similar situation like what you've experienced before but the reverse where the seller sold me a card that was a reprint, which was not specified in the listing. Somehow the seller won the case, which incensed me. What happens is that the person calls ebay, and manages to convince whatever rep they talk to rule the case in favor of them even though it obviously should not. I'm guessing that happened for you also. In my situation, I did call back and talk to a supervisor who also did not know why they ruled the case in favor of the other party. They refunded me my fee, but did not take the funds from the original party either, so ebay basically just ate it.