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  #1  
Old 11-27-2012, 09:10 AM
markf31 markf31 is offline
Mark Fox
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Default Ebay listing with no return policy - "Item not as described" as a recourse?

I have always stayed away from autograph listings on Ebay that do not offer a return policy. However, I have been curious if the "Item not as described" complaint is an option for requesting a refund if you should find out after you have the item in hand that the autograph is not authentic. According to Ebay's policies, a buyer has 45 days from payment to open a case for an item in question. This is enough time to have an item examined by a reputable authenticator.

Has anyone had to pursue this option, or thought about it? Has anyone had any luck in such a situation? Thoughts, opinion, stories?
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  #2  
Old 11-27-2012, 09:26 AM
Big Dave Big Dave is offline
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Ebay / PayPal sides with the buyer in most cases....regardless.
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Old 11-27-2012, 10:33 AM
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thecatspajamas thecatspajamas is offline
L@nce Fit.tro
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Speaking as a seller, if a buyer wants to get their money back for an eBay transaction, they will. It doesn't matter what the seller's return policy is, and I'm really not sure why eBay even allows sellers to state a Return Policy, because I've never seen a case where it had any bearing on eBay's decision to force a refund.

If your reason is as you laid out, you will certainly be able to file an Item Received Is Not As Described complaint and get your money back (though I would hope that you would contact the seller and try to work out a refund man-to-man before having eBay force the issue).

From my experience, a buyer can also force a refund if:
1) They say something is fake, citing evidence that is clearly disproven in the 1st photo
2) They live in another country and don't think delivery should take more than a week
3) Their buddy (not a reputable authenticator) isn't sure about the autograph
4) They find a better deal on the same item elsewhere
5) They didn't read the description or look at the photos
6) _______________ (Fill in your own non-reason here. It really doesn't matter what reason they give, as eBay's cure-all solution is to give the buyer their money back, including original shipping costs, upon return of the item to the seller.)
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Old 11-27-2012, 11:08 AM
travrosty travrosty is offline
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my advice is to get your opinions on the autograph FIRST so no one has to go through that headache. just because you can get an authenticator to say no good, does not mean it is no good, and as a seller i can relate to others sellers frustration to selling a real autograph only to have a buyer claim it is no good and produce a rejection letter from a TPA that does not know what they are doing.

as a seller, we always hope buyers will get an opinion before they bid, that way if they find a tpa that doesnt know what they are doing, and rejects the autograph, that buyer will not bid, which is fine, but it doesnt screw up a transaction that has already taken place, and the seller has to go through the long ritual of getting the autograph back, sending out a refund, relisting it etc.
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Old 11-27-2012, 11:25 AM
Plinvestments Plinvestments is offline
Perry Lin
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Ebay has a "customer is always right" policy with an unconditional return policy despite the seller's own terms. Both buyers and sellers need to be aware of this. In the case of autographs, this should be the gold standard anyway. I don't know of any reputable dealers who wouldn't take a return if the customer was truly unhappy.
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Old 11-27-2012, 02:37 PM
dherm360 dherm360 is offline
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I read a post on another board that stated, Ebay was contacted and every seller must provide a return policy even if it states no returns. This poster went on to say that even if someone has buyers remorse that per Ebay is still a recourse for a return.

As for the non authentic autograph, I would say that is definitely something that could and should be returned to seller

As stated above, Ebay sides with the buyers in nearly every case.
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  #7  
Old 11-27-2012, 03:11 PM
packs packs is offline
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By posting your item for sale you have agreed to eBay's terms and conditions which allow for returns. You can't not offer a return just like you can't say that you only accept money orders or a check.
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Old 11-27-2012, 03:51 PM
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Runscott Runscott is offline
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Quote:
Originally Posted by packs View Post
By posting your item for sale you have agreed to eBay's terms and conditions which allow for returns. You can't not offer a return just like you can't say that you only accept money orders or a check.
Exactly, just bend over, pull your pants down and hit the 'submit listing' button.

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Old 11-27-2012, 06:38 PM
travrosty travrosty is offline
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Quote:
Originally Posted by packs View Post
By posting your item for sale you have agreed to eBay's terms and conditions which allow for returns. You can't not offer a return just like you can't say that you only accept money orders or a check.

i dont offer returns, period, i know the autographs i list are real, so thats that, ebay isn't going to force me to return anything. if some buyer doesnt like it, he can research it beforehand with whomever he chooses.

i give a lifetime guarantee on all autographs i sell, but on my terms, not psa or jsa's, and this guarantee is from me for life, not through ebay.

Last edited by travrosty; 11-27-2012 at 06:40 PM.
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Old 11-27-2012, 08:32 PM
mighty bombjack mighty bombjack is offline
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Quote:
Originally Posted by travrosty View Post
i dont offer returns, period, i know the autographs i list are real, so thats that, ebay isn't going to force me to return anything. if some buyer doesnt like it, he can research it beforehand with whomever he chooses.

i give a lifetime guarantee on all autographs i sell, but on my terms, not psa or jsa's, and this guarantee is from me for life, not through ebay.
Interesting. So on what grounds could a buyer return to you?
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