CLASSIC Negative Feedback!

[steve B]

Originally Posted by ibuysportsephemera

Congrats, looks like it was removed.

I had a similar situation last week. It didn't involve a negative but low DSR scores. I was able to figure out who it was because it was the only Non Paying Bidder alert that I had filed recently. The feedback was awesome in the comment section and it was clear that they gave me low stars as retaliation. I spoke to eBay and they said that they couldn't do anything about it. A few days later the low scores and the whole feedback are gone. That was a nice surprise for once from eBay. I also wanted to pass along to the sellers that beginning soon, if you file a NPB, the buyer will not be able to leave you negative feedback. Glad to see eBay on the side of the seller on this.

Jeff

Interesting...... So now a seller could file NPB on everyone and never get a negative?

Totally broken system.

Steve B

[Deertick]

Originally Posted by steve B

Interesting...... So now a seller could file NPB on everyone and never get a negative?

Totally broken system.

Steve B

Once an item is paid for, feedback rights are reinstated. A seller will get booted for misuse of the NPBs. Any issue with the fonts on eBay Steve?

[ibuysportsephemera]

Originally Posted by Deertick

Once an item is paid for, feedback rights are reinstated. A seller will get booted for misuse of the NPBs. Any issue with the fonts on eBay Steve?

Where did you see this? I couldn't find anything related to that.

Below is what I found on the eBay Q&A page related to the changes:

eBay will automatically remove all Feedback from buyers with an unpaid item recorded for the related transactions, whether or not you are using Unpaid Item Assistant, as long as the following criteria are met:

• The listing required eBay Checkout and an eBay approved electronic payment method (PayPal, credit card, ProPay, Moneybookers, or Paymate) for the related transaction.
• There was no local pick-up offered in the listing for the item.

If the above criteria are met, eBay will automatically remove all Feedback from buyers for transactions where there was an unpaid item recorded, and block the buyer from leaving any Feedback after the unpaid item was recorded. All related DSRs will also be removed and will not impact seller performance rating.

Jeff

[Deertick]

•We'll count Detailed Seller Ratings (DSRs) of 1 and 2 only if they come from two or more buyers within any given evaluation period.
•If a buyer is warned or suspended for buyer abuse, any Feedback, DSRs or Buyer Protection cases they have opened won’t affect your status as a seller.
•Feedback and DSRs left by buyers who consistently leave much lower than average scores will be hidden and won’t affect your status as a seller.
•If you receive Feedback that violates our Feedback policies, you can contact eBay to report and request Feedback removal.

And

However, buyers can leave Feedback in these situations:
•Before Unpaid Item Assistant opens the case
•If they pay after the case is opened
•If they successfully appeal after the case is closed (any previous Feedback left will be reinstated)
•If an unpaid item wasn't recorded on their account after the case closed

[ibuysportsephemera]

Originally Posted by Deertick

•We'll count Detailed Seller Ratings (DSRs) of 1 and 2 only if they come from two or more buyers within any given evaluation period.
•If a buyer is warned or suspended for buyer abuse, any Feedback, DSRs or Buyer Protection cases they have opened won’t affect your status as a seller.
•Feedback and DSRs left by buyers who consistently leave much lower than average scores will be hidden and won’t affect your status as a seller.
•If you receive Feedback that violates our Feedback policies, you can contact eBay to report and request Feedback removal.

And

However, buyers can leave Feedback in these situations:
•Before Unpaid Item Assistant opens the case
•If they pay after the case is opened
•If they successfully appeal after the case is closed (any previous Feedback left will be reinstated)
•If an unpaid item wasn't recorded on their account after the case closed

Jim...is this after the policy change? I think that this is an old version?

Thanks,

Jeff

[Deertick]

Originally Posted by ibuysportsephemera

Jim...is this after the policy change? I think that this is an old version?

Thanks,

Jeff

My understanding is that this will not change. They are streamlining the process of removing feedback that was unwarranted to reduce the hassle. When I asked, I was told if the payment is made within the "window", the NPB is treated as a reminder and BAU. The key phrase: Unpaid item recorded.

[ibuysportsephemera]

Originally Posted by Deertick

My understanding is that this will not change. They are streamlining the process of removing feedback that was unwarranted to reduce the hassle. When I asked, I was told if the payment is made within the "window", the NPB is treated as a reminder and BAU. The key phrase: Unpaid item recorded.

Thanks!

Jeff

[ibuysportsephemera]

Originally Posted by steve B

Interesting...... So now a seller could file NPB on everyone and never get a negative?

Totally broken system.

Steve B

Any seller who would do that doesn't value his business very much.

I agree the system is broken...the DSR system makes no sense and the fact that sellers can't leave a negative that is deserved is ridiculous. I have always thought that it isn't about what makes sense but about money. eBay makes it harder and harder for sellers to get their 20% discount by putting these changes in. They say it is to encourage sellers to be the very best, but any volume seller can tell you that only a few bad apples can ruin feedback and DSR ratings and jeopardize their 20% discount.

Jeff