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Old 02-22-2018, 09:21 AM
Baseball Fan Baseball Fan is offline
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Default eBay seller question

Hey everybody.

I recently sold an autographed baseball insert card on eBay. It arrived at the buyer's house on Feb. 5 and positive feedback was left a short time later. Almost three weeks later, 17 days to be exact, he requested a refund because he said he noticed surface scratches while he was preparing to send it in for grading.

I'm fairly new to selling things on eBay, but from what I can gather, there is no protection for me, correct? If it's within 30 days, I have to refund the money?

My question is, how are you ever comfortable after making a sale that they aren't going to come back at you? I figured a positive feedback and 17 days would be a great indication that there was no issues.

Can somebody come back three years later and ask for a refund, or is there a time limitation?

Thanks for any possible insight/help.
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Old 02-22-2018, 09:30 AM
tazdmb tazdmb is online now
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Depends on your return policy that you listed when you originally sold it. Some sellers sell items with No returns. However, I believe PayPal allows all buyers 45 days to file a claim and, as a seller, it is tough to win, not impossible, but tough. Good luck
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Old 02-22-2018, 09:44 AM
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Originally Posted by tazdmb View Post
Depends on your return policy that you listed when you originally sold it. Some sellers sell items with No returns. However, I believe PayPal allows all buyers 45 days to file a claim and, as a seller, it is tough to win, not impossible, but tough. Good luck
Thanks for the info. I have "no returns" listed, but assume that never meant much and that I will have to refund the money even though as I told the buyer, I'm very uncomfortable with the fact that it out of my possession for 17 days. Although I'm sure he is a fine upstanding person, I have no idea what he did with the card during that time.

I was more concerned that I could be long done selling on eBay, and five years from now when I have nothing in my Pay Pal account I could still be required to give a refund by eBay. It sounds like from your post that after 45 days, I don't have to worry about that.

Last edited by Baseball Fan; 02-22-2018 at 09:44 AM.
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Old 02-22-2018, 11:35 AM
tazdmb tazdmb is online now
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Originally Posted by Baseball Fan View Post
Thanks for the info. I have "no returns" listed, but assume that never meant much and that I will have to refund the money even though as I told the buyer, I'm very uncomfortable with the fact that it out of my possession for 17 days. Although I'm sure he is a fine upstanding person, I have no idea what he did with the card during that time.

I was more concerned that I could be long done selling on eBay, and five years from now when I have nothing in my Pay Pal account I could still be required to give a refund by eBay. It sounds like from your post that after 45 days, I don't have to worry about that.
No, 45 day limit and I would even fight the return. Just my 2 cents
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Old 02-22-2018, 11:35 AM
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I think the period might be up to 180 days now if it was paid via paypal.
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Old 02-22-2018, 12:05 PM
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I concur with Jeff...after a period of time ebay will tell you to go through Paypal, and paypal has a 6 month protection period if the buyer uses paypal. I am dealing with an issue now on a stamped autograph instead of a truly signed autograph as listed and this is how it was explained to me.
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Old 02-22-2018, 12:26 PM
edtiques edtiques is offline
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As a seller,ebay offers very,very little protection for you.I would definitely fight the refund though.If it was an autograph that was found to be fake,that's one thing. After 17 days,he wants to return it for "surface scratches"? That sounds kind of fishy to me.That could have happened during the time he had the card.
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Old 02-22-2018, 05:59 PM
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Originally Posted by edtiques View Post
As a seller,ebay offers very,very little protection for you.I would definitely fight the refund though.If it was an autograph that was found to be fake,that's one thing. After 17 days,he wants to return it for "surface scratches"? That sounds kind of fishy to me.That could have happened during the time he had the card.
Yes, that's the thing. I have no way of knowing if he dropped the card, etc. He indicated he didn't think 17 days was that long, and I countered that I thought 17 days and positive feedback made it seem like there were no problems on his end.

He submitted a return claim and I responded with my side and opinions. Still assuming he will win.

This six-month Pay Pay info scares me.

Last edited by Baseball Fan; 02-22-2018 at 06:00 PM.
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Old 02-22-2018, 06:33 PM
edtiques edtiques is offline
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Yes, that's the thing. I have no way of knowing if he dropped the card, etc. He indicated he didn't think 17 days was that long, and I countered that I thought 17 days and positive feedback made it seem like there were no problems on his end.

He submitted a return claim and I responded with my side and opinions. Still assuming he will win.

This six-month Pay Pay info scares me.
If I have a problem with a buyer who wants to return something for no valid reason or they suddenly change their mind after 2 weeks and it seems kind of shady,I'll block them from buying or bidding on any more of my items.Unless it's something that's my fault or it's damaged,then I'll try to make it right immediately.
My thinking is if they did something once,they'll probably try to do it again.I rather not take that chance.The aggravation isn't worth the money.

Best of luck!! Hope you win !! Let us know.

Last edited by edtiques; 02-22-2018 at 06:34 PM.
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Old 02-23-2018, 12:21 PM
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Ebay/Paypal rules are the rules on the matter, and there's no point if fighting them, but, obviously, the positive feedback works in your favor.

Last edited by drcy; 02-23-2018 at 12:23 PM.
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