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  #1  
Old 07-17-2014, 02:41 PM
ErikV ErikV is offline
ErikV
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Join Date: May 2009
Location: CA
Posts: 467
Default PM feature not working?

Is anybody else having issues with the PM feature? I usually get an email
with a notification and content of all PM I receive. Since I cleared out some
older PM last night, I've stopped receiving these emails.

As soon as I go to the Net54 website, I get popups advising that I have a
PM.

Any ideas what's going on, or how to fix this issue?

Thanks,

ErikV
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  #2  
Old 07-17-2014, 02:54 PM
Leon's Avatar
Leon Leon is offline
Leon
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Location: near Dallas
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Quote:
Originally Posted by ErikV View Post
Is anybody else having issues with the PM feature? I usually get an email
with a notification and content of all PM I receive. Since I cleared out some
older PM last night, I've stopped receiving these emails.

As soon as I go to the Net54 website, I get popups advising that I have a
PM.

Any ideas what's going on, or how to fix this issue?

Thanks,

ErikV
I am guessing you have a PM? I am not aware of any issues with the system currently. Not that this is your situation but members should always make sure they don't reply to PMs by email. They need to go back to the board and answer the PM. If anyone is having PM issues please let us know.
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Last edited by Leon; 07-17-2014 at 02:54 PM.
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  #3  
Old 07-17-2014, 03:02 PM
yanks12025's Avatar
yanks12025 yanks12025 is offline
Brock L.
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Location: framingham, ma
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I've had the same problem. It has stopped sending me emails letting me know someone PM me.
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  #4  
Old 07-17-2014, 03:07 PM
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Leon Leon is offline
Leon
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Quote:
Originally Posted by yanks12025 View Post
I've had the same problem. It has stopped sending me emails letting me know someone PM me.
It could actually be a server issue. I don't think I use that feature, but I know almost everyone does, so I don't know when it's happening. I will put in a help ticket.....
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  #5  
Old 07-17-2014, 03:23 PM
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ZachS ZachS is offline
Zach
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I don't know if you've already checked this but if you haven't...

Go to 'User CP'

Under 'Settings & Options' click 'Edit Options'

Under 'Private Messaging' make sure that the box is checked next to 'Receive Email Notification of New Private Messages'
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  #6  
Old 07-17-2014, 03:30 PM
ErikV ErikV is offline
ErikV
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Location: CA
Posts: 467
Default Re: PM feature not working?

Thanks for all the responses.


Zach,

I checked my setting. The box "Receive Email Notification of New Private Messages" does have a check next to it.


Any other suggestion?

ErikV
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  #7  
Old 07-18-2014, 09:42 AM
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Bill Gregory
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I have the forum and my email open in the same browser (different tabs). I got a popup here from a message, and when I tabbed over to my email, I got a message telling me I had a new message on the forum.

So, it's not a system wide issue, Leon.
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Building these sets: T206, 1953 Bowman Color, 1975 Topps.

Great transactions with: piedmont150, Cardboard Junkie, z28jd, t206blogcom, tinkertoeverstochance, trobba, Texxxx, marcdelpercio, t206hound, zachs, tolstoi, IronHorse 2130, AndyG09, BBT206, jtschantz, lug-nut, leaflover, Abravefan11, mpemulis, btcarfagno, BlueSky, and Frankbmd.
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  #8  
Old 07-18-2014, 09:54 AM
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Bill Gregory
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I'm trying to think of this from a database perspective. Are any of you guys who are not receiving notifications of new private messages coming close to maxing out your box at 250 messages?

I'd suggest following the steps provided a couple of minutes ago, and toggle the "Receive Email Notification of New Private Messages" to off, and save. Then, go back in and recheck that box, and save again. Once you've done that, ask somebody to send you a message to see if it's fixed.
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Building these sets: T206, 1953 Bowman Color, 1975 Topps.

Great transactions with: piedmont150, Cardboard Junkie, z28jd, t206blogcom, tinkertoeverstochance, trobba, Texxxx, marcdelpercio, t206hound, zachs, tolstoi, IronHorse 2130, AndyG09, BBT206, jtschantz, lug-nut, leaflover, Abravefan11, mpemulis, btcarfagno, BlueSky, and Frankbmd.
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  #9  
Old 07-18-2014, 01:04 PM
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Bill Gregory
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The old tech support guy in me is really perplexed right now.

Anybody having this same issue, try this. Go to your email to make sure these notifications aren't being treated like spam. Go to your spam preferences (they're different in each e-mail provider. I have mine through my web host). But add *@net54baseball.com, or just leon@net54baseball.com to your white list, which might be called approved email list, or something similar. That should allow any mail originating from the site to go into your inbox.

You guys might try archiving your messages. I use vBulletin PM reader:

download here.

Go to your message box here on Net54. Checkmark the little box atop your messages count on the far right, and then do the same to your sent messages list. That should checkmark every message.

Go down to selected messages, and choose to download as XML. The first time you use the program, it's going to ask if you want to create a database. Obviously you do. Once that's done, select the 'import xml file' option in the top left of the pm reader. Locate the file you just downloaded and open it. All the messages you downloaded should now be there. They're split into inbox and sent items like the forum. Delete that xml file you downloaded, it's now part of the database. You can do that again later, too. Just repeat the process, and select to import the new xml file you create. It will import the new messages into the existing database.

Once you've confirmed that the messages you're wanting to keep have been correctly loaded into the database for your reader, don't forget to go back and delete the messages, which will still be on the forum. Instead of downloading them as an XML file, just delete them.
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Building these sets: T206, 1953 Bowman Color, 1975 Topps.

Great transactions with: piedmont150, Cardboard Junkie, z28jd, t206blogcom, tinkertoeverstochance, trobba, Texxxx, marcdelpercio, t206hound, zachs, tolstoi, IronHorse 2130, AndyG09, BBT206, jtschantz, lug-nut, leaflover, Abravefan11, mpemulis, btcarfagno, BlueSky, and Frankbmd.
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  #10  
Old 07-18-2014, 03:37 PM
ErikV ErikV is offline
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Default Re: PM feature not working?

I wanted to give Bill a shout out. Somehow all of my PM were being filtered to my
spam folder. Thanks for looking into this and for giving me a hand with this, Bill.

ErikV
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