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  #1  
Old 05-22-2018, 08:53 AM
hcv123 hcv123 is offline
Howard Chasser
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Join Date: Sep 2009
Location: NY
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Default Auction house shipping times - very interesting

So, I recently won lots in 3 auctions - Heritage ended in April, REA and Small Traditions.

Payments were withdrawn from my account on the following dates and the items were shipped/received on the following dates:

REA - funds withdrawn May 21st, items received May 21st - unbelievable!

Small Traditions - funds withdrawn May 15th, notice of delivery with tracking expected to receive tomorrow May 23rd - very reasonable

Heritage - funds withdrawn May 7th. Still no package (it was 1 card) - unacceptable. I called and spoke with someone this morning who communicated -"it should have been shipped out last week" - she was going to make some noise to see what was going on with my card and e-mail me to let me know. I believe that was about 30+ minutes ago - no email yet.



I know REA has a stunning reputation for rapid shipping. Anyone have similar not so good experience with Heritage?
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  #2  
Old 05-22-2018, 09:07 AM
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aljurgela aljurgela is offline
Al Jurgela
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Location: South Carolina
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Quote:
Originally Posted by hcv123 View Post
So, I recently won lots in 3 auctions - Heritage ended in April, REA and Small Traditions.

Payments were withdrawn from my account on the following dates and the items were shipped/received on the following dates:

REA - funds withdrawn May 21st, items received May 21st - unbelievable!

Small Traditions - funds withdrawn May 15th, notice of delivery with tracking expected to receive tomorrow May 23rd - very reasonable

Heritage - funds withdrawn May 7th. Still no package (it was 1 card) - unacceptable. I called and spoke with someone this morning who communicated -"it should have been shipped out last week" - she was going to make some noise to see what was going on with my card and e-mail me to let me know. I believe that was about 30+ minutes ago - no email yet.



I know REA has a stunning reputation for rapid shipping. Anyone have similar not so good experience with Heritage?
+1 REA Super Fast... Had to wait 3 weeks for Heritage and 3 phone calls to customer service. Disappointed.
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  #3  
Old 05-22-2018, 09:11 AM
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Peter_Spaeth Peter_Spaeth is offline
Peter Spaeth
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Heritage can be on the slow side, but it doesn't bother me because I am not in a rush and if I get a good buy I am fine with waiting since I know what to expect. Plus you get a lifetime supply of packing peanuts.
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My avatar is a sketch by my son who is an art school graduate. Some of his sketches and paintings are at
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He is available to do custom drawings in graphite, charcoal and other media. He also sells some of his works as note cards/greeting cards on Etsy under JamesSpaethArt.

Last edited by Peter_Spaeth; 05-22-2018 at 09:13 AM.
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  #4  
Old 05-22-2018, 09:24 AM
x2drich2000 x2drich2000 is offline
(DJ) Rich.ard.s
 
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I've had mixed results with Heritage. Most recently shipping seemed a bit slow, but I have also had them ship my items almost the same day they received my payment.

DJ
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E92 Nadja - Bescher, Bridwell, Cobb, Donovan, Doolan, Doyle (with bat), Lobert, Mathewson, Miller (fielding), Tinker, Wagner (throwing), Zimmerman
E/T Young Backrun - Need E90-1, T216 (all versions)
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  #5  
Old 05-22-2018, 09:48 AM
Rich Falvo Rich Falvo is offline
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I've only had good experiences with Heritage, but I'm usually only buying single cards from their weekly Sunday auctions. Every time that I've paid on a Monday, I've had the cards by the weekend.
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Looking for a T206 Jimmy Lavender Cycle back plus several American Beauty and Tolstoi backs for Providence players.

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  #6  
Old 05-22-2018, 12:21 PM
hcv123 hcv123 is offline
Howard Chasser
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Default Well at least they are doing what they can to make it right

They emailed me (as stated) that they will be sending out overnight and apologized.
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  #7  
Old 05-22-2018, 12:45 PM
bensie bensie is offline
Ben Silva
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My first few Heritage orders were slow, but now that they've upgraded me to their "ship prior to receiving payment" option, they've been pretty fast.
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  #8  
Old 05-22-2018, 12:46 PM
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oldjudge oldjudge is offline
j'a'y mi.ll.e.r
 
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I agree with Rich. I think Heritage is great.
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  #9  
Old 05-22-2018, 01:26 PM
Rickyy Rickyy is offline
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Heritage sometimes takes longer...from my experience, within week to week and a half after payment... but it is always packed and shipped very carefully (as Peter said...with lots o peanuts). I'm okay with their time.

REA is fast... within one week I usually have it.

Love of the Game also very fast too...

Ricky Y
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  #10  
Old 05-22-2018, 07:45 PM
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mantlefan mantlefan is offline
Frank Evanov
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Location: Manhasset NY
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Default Heritage shipping sucks

I paid my REA bill one day AFTER I received my winnings (over $10K).

I paid Heritage on April 21st (under $10K), was charged $58 for shipping 7 graded cards and received my items on May 19th. I grade them PSA 1 (poor). Their shipping dept. should be put to the lash.


PLUS: I go to sign in today on their site via PayPal and get this crap:





WTF?
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  #11  
Old 05-22-2018, 08:11 PM
Topnotchsy Topnotchsy is offline
Jeff Lazarus
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Quote:
Originally Posted by bensie View Post
My first few Heritage orders were slow, but now that they've upgraded me to their "ship prior to receiving payment" option, they've been pretty fast.
I got a message like this on my winnings from this past auction. Will see how long it takes to receive.
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  #12  
Old 05-29-2018, 05:44 PM
Topnotchsy Topnotchsy is offline
Jeff Lazarus
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Quote:
Originally Posted by Topnotchsy View Post
I got a message like this on my winnings from this past auction. Will see how long it takes to receive.
Winnings arrived today. One of the highlights...
Attached Images
File Type: jpg scan0007.jpg (77.1 KB, 141 views)
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  #13  
Old 05-29-2018, 05:51 PM
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bobbyw8469 bobbyw8469 is offline
Robert Williams
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Quote:
Originally Posted by mantlefan View Post
I paid my REA bill one day AFTER I received my winnings (over $10K).

I paid Heritage on April 21st (under $10K), was charged $58 for shipping 7 graded cards and received my items on May 19th. I grade them PSA 1 (poor). Their shipping dept. should be put to the lash.


PLUS: I go to sign in today on their site via PayPal and get this crap:





WTF?
I don't mean no harm, but as a consignor I would be leery of someone sending out my items before receiving payment.
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  #14  
Old 05-29-2018, 06:21 PM
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oldjudge oldjudge is offline
j'a'y mi.ll.e.r
 
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Quote:
Originally Posted by bobbyw8469 View Post
I don't mean no harm, but as a consignor I would be leery of someone sending out my items before receiving payment.
Why? It's not your risk.
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  #15  
Old 05-31-2018, 07:51 AM
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Leon Leon is online now
Leon
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Quote:
Originally Posted by oldjudge View Post
Why? It's not your risk.
I agree. As a consignor if the AH wants to take liability for one of their customers payments i don't care. As long as they send my consignment check on time I am fine.
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