My Heritage Auction experience - feedback requested

[hcv123]

I consigned 2 lots to them. One of them was a set of 24 cards. They said they were going to get them graded as it would entice more bids. They did not describe the set properly (imho) (left the HOFers names out of the title and didn't highlight them at all in the description). Mid way through the initial bidding they did correct that and put a reserve on the lot. The lot did not sell. I won one other lot in the same auction.

About 2 weeks after payment was posted, I had not received the card I won (which I chose to pay for separately as I was told that the sold lot wouldn't settle till early June (May auction).

I contacted them. They shipped out my lot (and returned my unsold lot in the same box) a couple of days later. Included was a statement showing shipping of $28 for the card I won + $forty something dollars to return my unsold lot. netted against the proceeds of my sold lot less a 10% commission (which was agreed to be waived when the lot was submitted).

I contacted them again - they removed all shipping charges and removed the 10% commission.

Today I received my settlement check. For the first time on any paperwork and any form of communication - they reduced my proceeds for grading fees (for the unsold lot). When I consigned the set to them, they did say they were going to have them graded - I questioned it as most of the set were common players - reiterating they said "it would give bidders more confidence and get more bids", I said okay. Cost of grading was never discussed. I do not know if it is referenced on any paperwork.

I am feeling a bit miffed as I am paying for grading fees for cards that weren't described well and didn't sell (most of which I would not have had graded otherwise). Your opinions and input are invited.

Howard