Damaged PSA casings

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Posted By: Robert

I recentley sold a lot of high graded HOF T206's by PSA and just received a email from one of the winners telling me that the casings where chipped and damaged. he wants to keep the cards that where not damaged in the shipping process but wants me to reimburse him for the cost to resubmit them to PSA to get them encapsulated again. He accused me of not mentioning that they where damaged in my EBAY listing. I responded by saying that when I shipped them they where fine and not damaged and if he has a problem he should make a claim with USPS, assuming that he did have them insured. Am I right or wrong on this matter or should I just give him the money to get them fixed by whoever he choose to submit too.

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Posted By: Brian

If the package was insured, than someone should seek reimbursement from USPS. I wonder how they will respond to a claim of a chipped/damaged plastic container designed to protect a collectable. If there are problems getting reimbursement from USPS, you and the seller will need to come to agreement on how to remedy the situation. Insurance protects the seller and the buyer, but the seller does have an obligation to provide adequate packaging to protect the item. With that said, all the packaging in the world hasn't saved the few packages I've had damaged.

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Posted By: Charlie

I have had an auction before where the case was damaged and just had the person return the card with the case. The reson why I have them returned the card is since I didn't have a disclaimer stating that all graded card sales are final. Also, there are a few people out there that constantly try resubmit the card b/c they think the card will grade higher (ex. taking a high grade BGS 9 and trying to get a PSA 10 out of it). Or trying to get a discount on the card since the holder was damaged even if there was no damage to the card. I would at least get a picture of the case where it was damaged before making any decisions.