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  #1  
Old 07-16-2010, 05:37 PM
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slidekellyslide slidekellyslide is offline
Dan Bretta
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Default Very bummed out....what are my options?

So I won this item on ebay on Saturday night.

http://cgi.ebay.com/ws/eBayISAPI.dll...T#ht_500wt_947

..I paid immediately with my paypal and got a note from the seller telling me that it was shipped out on Monday...well this seller lives only 50 miles from me in Omaha so I figure I'll have the package at the latest on Wednesday no matter what method they shipped it. On Thursday I contacted the seller and asked what method was used to ship it and they said it was sent priority and they gave me the tracking number...this morning I looked up the number and it showed that it was set to be delivered....my wife was home all day and never heard the mailman...I got home from running errands and saw that the mail was in my mailbox, but no sign of a package.

I ran out and did some more errands thinking that the postal carrier must have not gotten my package on his truck this morning....I started thinking maybe if I go down to the post office they'll have it there...well when I got there they looked it up in the computer and it showed as "Delivered"...they then called the postal carrier and he said he left the package on my front porch. As far as I know the only people on my porch today besides my family was the postal carrier and someone delivering flyers for a home repair company...I searched through the trash and found the wadded up flyer and called the company to ask them who was delivering those flyers and he asked me why...I explained my situation and he refused to give me their names....so I called the police and handed all the info to them.

Now what are my options here? I paid $284 for the photo (with tax and shipping), and it was sent without signature confirmation or insurance. Am I just screwed because it shows delivered? Anyone know if I can still claim with paypal? How do I do that?
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  #2  
Old 07-16-2010, 06:00 PM
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Fr@nk Jenn!ngs
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Sounds like a tough break Dan. Not sure there is a whole lot that can be done. The carrier says that he left it on the porch, so I would think that removes any liability on the seller. It will be hard to prove the person handing out flyers took it, unless someone witnessed them taking it.

Depending on what type of homeowners policy you have, some cover it (less the deductible).

Good luck.

r/
Frank
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  #3  
Old 07-16-2010, 06:08 PM
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Robert Williams
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Anything over $250 needs to be sent Signature Confirmation. I smell a scam....since the seller DID NOT send the item the way PayPal dictates to be protected, I would file a claim.....
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Old 07-16-2010, 06:10 PM
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D.B. Cooper
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I think a brick through that florist's window would be a good start.
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  #5  
Old 07-16-2010, 06:14 PM
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Fr@nk Jenn!ngs
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Quote:
Originally Posted by bobbyw8469 View Post
I smell a scam....since the seller DID NOT send the item the way PayPal dictates to be protected, I would file a claim.....
Where is the "scam"? The postal carrier says that he left it on the porch. Are you saying that the postal carrier is lying and took the package?
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Old 07-16-2010, 06:20 PM
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Ed Woelfle
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Hey Dan, you may want to call eBay Cust Svc and explain the situation - see if you have an recourse. After all, what do you have to lose..? They've been helpful with me in the past.

I agree that there may be nothing they can or will do given USPS shows delivered, but it was also left unsecured on your porch as well as uninsured (which I thought was or going to be a requirement?) I believe when push comes to shove, the item has to show delivered/received by you for the transaction to be completed - now that may be a simple USPS remark showing delivered or something more like signature, I don't know..? Either way, again, can't hurt to contact eBay Cust Svc and ask.

PS - don't bother with Live Chat. Whoever they have manning those things are usually clueless :-)
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  #7  
Old 07-16-2010, 06:22 PM
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CHRIS AGARD
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Default Seller looses

BOBBYW8469 Is correct !!! The seller by ebay rules. Says anything over $250.00 has to have signature confirmation as soon as you talk to someone from ebay/paypal you will be REFUNDED. THANKS,CHRIS
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  #8  
Old 07-16-2010, 06:40 PM
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Dan Bretta
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The seller just told me I'm out of luck since I didn't ask for insurance or signature confirmation....anyone know the number for ebay customer service?
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  #9  
Old 07-16-2010, 07:03 PM
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Clayton
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Dan-

Sorry this has happened to you, that sucks. I, IMO, think you should have an issue with the mail carrier for just tossing it on your porch when your wife was home all day. A simple knock at the door or ring of the doorbell would've avoided all of this- my carrier always rings my doorbell. If no one answers, he leaves a note letting me know he attempted to deliver, and he will try again tomorrow. He doesn't just leave it (I'm talking USPS, I have had Fed Ex and UPS just ring the bell and drop it before I even got to the door).

I also think it's suspicious that right around the time of delivery this "flyer" guy was on your property- I would be having an issue with the owner of that company for sure- he or she is somewhat responsible for their employees actions while on the job, I would think..........

I hope you get your item back Dan, good luck.

Sincerely,Clayton
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Old 07-16-2010, 07:07 PM
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Jason Carota Jason Carota is offline
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Quote:
Originally Posted by slidekellyslide View Post
The seller just told me I'm out of luck since I didn't ask for insurance or signature confirmation....anyone know the number for ebay customer service?
Tell the seller he is SOL...

Directly from eBay:

"eBay requires Signature Confirmation for packages valued at more than $250.00 USD to qualify for the eBay Seller Protection policy."

http://pages.ebay.com/help/pay/shipp...#signatureconf


EDIT:

From the PayPal Seller protection policy:

"Proof of delivery is acceptable documentation if a buyer files a claim, chargeback, or reversal for either an unauthorized payment or merchandise not received. You need online tracking information from a shipping company that:

Shows the status as delivered.
Shows the date of delivery.
Includes the recipient’s address, showing at least the city/state or ZIP code (or their equivalent).
For payments of $250 USD (or local currency equivalent) or more, includes proof of the recipient's signature to confirm delivery.

https://www.paypal.com/us/cgi-bin/we...ection-outside

Last edited by Jason Carota; 07-16-2010 at 07:11 PM.
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