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#1
06-01-2012, 02:51 PM
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Should I cut ties with PSA and just ask for my money and cards back?
I submitted the following 2 cards to PSA in person while they were in San Francisco on April 14th. I paid for the minimum service and encapsulation. The shipping service I paid for was for 20 business days. Today is the 25th business day and my order is still "in process." When I asked customer service why my order was still in process this late in my service timetable they didn't really have an answer. I purchased both of these cards from Board members and have no reason at all the suspect they aren't authentic. I know my turn around time is an estimate, but they can't tell when I can expect my cards back.
Would you ask for your money and encapsulation fees back and just eat the shipping cost or do you think I should wait it out? I'm worried that at this point I've pissed them off with my complaints and they'll just say the signatures are no good and send them back to me.  
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#2
06-01-2012, 03:05 PM
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when did the invoice go into the database? psa is backlogged, orders are taking up 2 weeks to be entered in. after that your actual tier days begin to be counted, and be prepared for them to be a couple days later than that. looks like you're right on schedule for a poppage monday
 my last 10 bus day order took about a month after getting to psa to being ship out, and i thought i was kinda lucky.
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#4
06-01-2012, 03:20 PM
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i also don't think you can ask for the cards/fees back this late. it could be at a number places this late. for signed t206s i would've gone with sgc/jsa because the sig would pop more with the black insert.
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#5
06-01-2012, 03:24 PM
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Well technically they haven't rendered a service since my order is "in process" which is vague so I am able to request a full refund.
I really regret not mailing to SGC now. I only gave them to PSA because I could hand them over in person. SGC was there but told me they would be traveling for another few weeks and I would be better off mailing them in, which I didn't want to do. Last edited by packs; 06-01-2012 at 04:09 PM.
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#6
06-01-2012, 04:18 PM
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My suggestion would be to just be patient and when you do get the cards back, decide then whether to continue to do business with them or not. There is no guarantee that, if you demanded your cards and your money back at this point, that they would get back to you any quicker than the slabbed cards would.
It's unfortunate that they are beyond their estimated timeline, but the simple fact of the matter is that grading companies get backed up during the summer when they have more staff travelling to shows, conventions, etc. It's not just PSA, and it's not just card-related grading that is affected. Same thing happens with CGC (comic books) every summer and they typically run about a month behind schedule during convention season. Unless they specifically say "guaranteed turnaround time," an estimate is just that.
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