REA - great customer service

[Runscott]

I think I've only won anything in the last two REA auctions - always fun, but I'm normally outbid. There was a shipping accident - I changed my address via a notation on the invoice, but the items headed off to my actual 'computer' address (simple mistake, not horribly unusual) - and Rob Lifson was all over it (many personal phone calls, checking and updating), making sure that the items made it to my physical location. It was a mess, including a mistake by Fedex, but REA's diligence (and Rob's personal attention) made sure that three huge packages got to me as fast as could be expected. Considering it was only my second auction winning anything with them, and no one at REA knows me personally, I was really impressed that Rob and others gave the situation so much attention - they could have done less and I wouldn't have made a fuss.