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  #1  
Old 12-28-2016, 10:24 AM
njdunkin1 njdunkin1 is offline
NJ Dunkin
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Default Am I sunk? PayPal claim not going my way.

Hey all. Woke up this morning with a lovely negative balance of 50.00 subtracted to my account. Apparently, a buyer had been unhappy because he "received no product from me", even though I shipped out on the first of December.
I guess the package has been lost? Shouldn't the buyer have taken this up with USPS? Either way, I have been on hold with PayPal for about 10 minutes in hopes of reaching the right person to help me with this case. Any tips or suggestions?
NJ
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  #2  
Old 12-28-2016, 10:26 AM
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Greg Z@y@tz
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Does your package have a tracking number? You may be able to prove that you shipped it.
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Old 12-28-2016, 10:27 AM
njdunkin1 njdunkin1 is offline
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Quote:
Originally Posted by Eggoman View Post
Does your package have a tracking number? You may be able to prove that you shipped it.
Yes, I have it here (shipped through PayPal):

https://tools.usps.com/go/TrackConfi...99937115665312
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Old 12-28-2016, 10:31 AM
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Can you research the tracking Number to see if it indicates the current location of the package? (Careful, the USPS can be "a tad pokey" about updating this info.)

But you may be able to use this info with PayPal to PROVE that you indeed DID ship the card.

IF there is confirmation by the USPS that they did deliver the package, that may be enough...good luck!
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Old 12-28-2016, 10:31 AM
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With the tracking number provided, this seems to point directly to USPS, and you should be in the clear.
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  #6  
Old 12-28-2016, 10:32 AM
ramram ramram is offline
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your current battle is with USPS, until or unless, it actually gets delivered. If you have insurance on it, you will need to pursue that via USPS's policy.
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  #7  
Old 12-28-2016, 10:49 AM
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Looks to me like USPS lost your package. Paypal won't care, they will take your money because it didn't get delivered. You need to take it up with USPS at this point.
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Old 12-28-2016, 10:50 AM
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Quote:
Originally Posted by njdunkin1 View Post
Any tips or suggestions?
NJ
Easy. Don't take PayPal.
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Old 12-28-2016, 10:56 AM
njdunkin1 njdunkin1 is offline
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Appreciate the feedback, everyone. After speaking with Gabriella over at PayPal, she recommends taking things up with USPS to find the package. Essentially, once delivered, I get the funds returned to me...now to just wait 30 more minutes on the wait line for USPS

I'll contact my buyer and let him know the steps I am taking in order to resolve this. I just get surprised when I receive no messaging from the buyer, stating he/she is unhappy!
NJ
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Old 12-28-2016, 10:59 AM
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Quote:
Originally Posted by edhans View Post
Easy. Don't take PayPal.
It is the shipper's responsibility to get the package to the buyer. He chooses the shipping company and has the option to purchase insurance. I hope you aren't saying that you should take someone's money and not deliver the product.
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