Request for input: Larry Fritsch

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Posted By: jim/jverri01

OK - I need to vent. What better place? Anybody have experience(s) with Larry Fritsch cards? I am as frustrated as can be after "trying" to deal with these guys. Three weeks ago, I call them. I request scans of 7 cards. I am told I will have them within 24 hours. Two days later, still no scans. I call back, ask what is up. "Oh, yeah..." they say - "we'll get right on this". A week later, still no scans. I send an email, no response. Two days later, I call again. "Well...see, all the VINTAGE stuff is at a DIFFERENT location.....we'd have to WALK OVER THERE". OK, I say. WALK OVER THERE, THEN. Apparently, they didn't, because a week later - no scans. Totally perterbed, I email them. I tell them what I think of their customer relations. I hear nothing back. Today, I call again. I figure, hey, maybe it's just dumb luck, right? They tell me "it is no longer our policy to send scans". Oh, OK. WHY DIDN'T WE GO THROUGH THIS 3 WEEKS AGO? "Well, see, your email gave us the impression you didn't want to do business with us..". Oh, so this is MY FAULT, then? Clearly, my request was UNREASONABLE. I mean, who wants to actually SEE what they are about to spend $3,000. for, to obtain from a person they have NEVER dealt with? "Sir..maybe put this in writing, and we can consider the request". I HAVE SOMETHING YOU CAN PUT IN WRITING. Anyway, I was actually pretty cool under the circumstances. Ultimately, they refuse to send scans, because they are a "small shop" (not too small to list a card on Ebay for $30k++, and not have reserve met, tho - or, too small to scan cards 3 weeks ago...). However, they DO have a 10-day return policy. "Why not BUY the cards, for the list price PLUS 5% (because the cc information is being given "over the phone"), and if unhappy return them to us??" (less the 5%). BECAUSE I HAVE NO IDEA HOW ACCURATE I THINK YOUR GRADING ASSESSMENTS ARE. To me, NO CARD can be considered "VG" if it is CREASED, HAS WRITING ON IT, and has 40% paper loss (like Steve Verkmann thinks). I AM just FED up with these people. Why does it have to be so frustrating? And whatever happened to CUSTOMER service? Geez. Is it all dealers, or JUST MY IMAGINATION? Anyway - anybody else have any Fritsch experiences to share - good or bad...? Jim