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  #21  
Old 02-15-2017, 06:30 PM
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bnorth bnorth is offline
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Quote:
Originally Posted by Peter_Spaeth View Post
I guess when you're that successful you don't need to worry too much about a few skeptics.
Not in this hobby. You can be the biggest scumbag ever and the sheeple will line up in droves to buy a baseball card from you if they think they can save a penny. It is a fact that is proven on a daily basis.
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T210 Series 3 Ft Worth, looking for low end examples and especially ones with a Y shaped hole punch. I also have some extra T210's for trade.
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  #22  
Old 02-15-2017, 06:46 PM
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Peter_Spaeth Peter_Spaeth is offline
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Originally Posted by bnorth View Post
Not in this hobby. You can be the biggest scumbag ever and the sheeple will line up in droves to buy a baseball card from you if they think they can save a penny. It is a fact that is proven on a daily basis.
They may even pay more for that fast shipping. (good natured dig at Steve N.)
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  #23  
Old 02-15-2017, 07:15 PM
Brent Huigens Brent Huigens is offline
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Historically, our process for identifying bidders with a high number of bid retractions has been to 1) investigate bidders who retract a bid on our auctions, and 2) spot check bidders on a range of items we have for sale. We have a database of almost 4000 instances of a bid retraction, a bidder with a high number of retractions, string bidding, and unpaid items. We have over 2000 user IDs blocked.

It is true that there is significant opportunity to improve our practices, and we have taken the necessary steps to take our monitoring to the next level.

First, we hired a full-time customer service and bid monitoring representative. Her job is to promptly answer email, phone calls, and review bid activity on our auctions. She takes action on all notifications of bid retractions that we receive from eBay real time as well as spot checks our listings for bidders with a high number of bid retractions, zero-feedback bidders, and low-feedback bidders. I am also assisting in this process. She started working with PWCC in the second week of January and is now fully engaged in her role in monitoring auctions.

Second, we hired a full-time web developer. He is responsible for managing and optimizing our website, which has a significant role in our operations. Some of you may have noticed recent updates to our Client Portal. He is currently exploring the information provided through eBay's API and has the task of identifying a way to automate our bid monitoring procedures. We are hopeful that he can take the human component out of bid monitoring - or at least help us do our job better.

As always, thank you for the feedback!

Betsy Huigens
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  #24  
Old 02-15-2017, 07:20 PM
Republicaninmass Republicaninmass is offline
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I've never had one bid retraction on any item for sale, and probably only have retracted a handful in my ebay 10 year term.

Just a microcosm of the real world of shill free ebay
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  #25  
Old 02-15-2017, 07:41 PM
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Quote:
Originally Posted by Brent Huigens View Post
Historically, our process for identifying bidders with a high number of bid retractions has been to 1) investigate bidders who retract a bid on our auctions, and 2) spot check bidders on a range of items we have for sale. We have a database of almost 4000 instances of a bid retraction, a bidder with a high number of retractions, string bidding, and unpaid items. We have over 2000 user IDs blocked.

It is true that there is significant opportunity to improve our practices, and we have taken the necessary steps to take our monitoring to the next level.

First, we hired a full-time customer service and bid monitoring representative. Her job is to promptly answer email, phone calls, and review bid activity on our auctions. She takes action on all notifications of bid retractions that we receive from eBay real time as well as spot checks our listings for bidders with a high number of bid retractions, zero-feedback bidders, and low-feedback bidders. I am also assisting in this process. She started working with PWCC in the second week of January and is now fully engaged in her role in monitoring auctions.

Second, we hired a full-time web developer. He is responsible for managing and optimizing our website, which has a significant role in our operations. Some of you may have noticed recent updates to our Client Portal. He is currently exploring the information provided through eBay's API and has the task of identifying a way to automate our bid monitoring procedures. We are hopeful that he can take the human component out of bid monitoring - or at least help us do our job better.

As always, thank you for the feedback!

Betsy Huigens
I would suggest your employee prioritize the highest value auctions which is where the most suspicious activity, or at least the most impactful, is going to occur. I found the Trout 26 retraction bidder in about two minutes, as I said.
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  #26  
Old 02-16-2017, 07:14 PM
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It would be great if PWCC hammer prices were left out of VCP ....
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Successful transactions with Peter Spaeth, Brian Van Horn, Brian Dwyer, MGHPro, canofcorn, Zigger Zagger, conor912, RayBShotz, Jay Wolt, AConte, Halbig Vintage and many others

CARDS FOR SALE
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  #27  
Old 02-16-2017, 08:21 PM
Whodunit Whodunit is offline
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By, this "new employee", are you Betsy Huigens referring to quitting your job at the Portland Airport to go to work for Brent and having the bedside manner of a pine cone.....generating hundreds of conplaints in 6 short weeks? As for bid retractions, and shill bidding, is that really an avenue you guys want to go down? B/C, Im ready when yall are. ;-) Cue the screenshots between your "wonderful" husband (the one who bought the 36 Dimaggi and sold it to me) and myself. This forum would absolutely love to see what I have saved from conversations that he and I had over the last 5 yrs and roughly 30m in transactions. Also, the message where YOU unfriended me on Facebook bc Im a Conservative and youre a Left Wing Radical Liberal with highly left family members. You remember the question....... "To all my friends, I challenge you to read an article from a reputable source that is against your political views, then comment." Shall we begin Betsy/Brent?
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  #28  
Old 02-16-2017, 08:53 PM
Whodunit Whodunit is offline
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Really, Betsy?
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  #29  
Old 02-16-2017, 08:54 PM
Whodunit Whodunit is offline
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I can go back 5 yrs with this darlin. This is simply 1 week old.
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  #30  
Old 02-16-2017, 08:55 PM
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Quote:
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Really, Betsy?
If you are going to post proof at least post it large enough we can actually see it.
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T210 Series 3 Ft Worth, looking for low end examples and especially ones with a Y shaped hole punch. I also have some extra T210's for trade.
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