ebay sucks...advice needed

[ullmandds]

I sold some wacky packages a few weeks ago...and just today the buyer is requesting a refund claiming goods were damaged because they were not packaged well.

These cards/stickers were in average/used condition and were packaged just fine.

I send the buyer over 300 loose cards/stickers including a few scarcities.

I feel the buyer is having buyers remorse because the condition is not what he was hoping for. Additionally I am concerned he may have switched some cards/stickers or even removed some.

My auctions said no returns but this does not seem to matter.

Any sugggestions?

Thanks.

[Peter_Spaeth]

A few weeks ago? Fight it. Totally unreasonable.

[brob28]

I agree with Peter, a few weeks is too long, a few days would be reasonable.

[JCC]

eBay will allow returns if he lists the item not as described. It doesn't matter if you allow returns in your listing or not, eBay rules override that. They will allow returns up to 30 days past the expected delivery date.

[ullmandds]

well it seems that ebay does not abide by the "rational man" theorem. I called them and they suggest I contact the seller to attempt to resolve the issue prior to ebay intervening and almost guaranteed they will side with the seller.

[ullmandds]

i made no claims to condition in my auctions...

[jfkheat]

I believe Ebay allows up to 45 day to request a refund and Paypal is up to 180 days. If the buyer files a not as described claim there is a 99% chance he will win. It is one of the many flaws with how Ebay works. Having "no returns" in your description doesn't mean anything. I hope it works out for you but be prepared to issue a refund.
James

[slidekellyslide]

Ebay will side with the buyer. Guaranteed...the buyer can do no wrong in ebay's eyes. Not only that, but they will also make you pay return shipping. So not only did this guy probably switch cards on you, he did it completely on your dime.

[3-2-count]

This is why I do not sell on EBay.

Sorry Pete...

[Runscott]

Originally Posted by slidekellyslide

Ebay will side with the buyer. Guaranteed...the buyer can do no wrong in ebay's eyes. Not only that, but they will also make you pay return shipping. So not only did this guy probably switch cards on you, he did it completely on your dime.

Sadly, this is true. Your best way around these problems is to do bending-over exercises each morning.

[ls7plus]

Originally Posted by Peter_Spaeth

A few weeks ago? Fight it. Totally unreasonable.

Totally agree--way too long!

Best wishes,

Larry

[AGuinness]

From the sound of it, it seems like a scammer could pretty easily buy a slabbed card, say a PSA 7 1952 Topps Mantle, crack the case, replace the card with a forged/altered version, claim that it arrived damaged, return the "damaged" goods and get a refund, totally hosing the seller. Then do it over and over and over...

Doesn't eBay realize the potential for something like this to happen? Is there no recourse for sellers like this?

If a buyer returns an item but has replaced it (or kept a card or two from a larger lot), are they exposing themselves to mail fraud? That always seemed to be one of the bigger risks scam artist sellers might face if they did something like that.

I've sold a few things on eBay, but the fees really bug me, so I stopped. Never ran into a bad situation, luckily.

[Sean1125]

Originally Posted by AGuinness

From the sound of it, it seems like a scammer could pretty easily buy a slabbed card, say a PSA 7 1952 Topps Mantle, crack the case, replace the card with a forged/altered version, claim that it arrived damaged, return the "damaged" goods and get a refund, totally hosing the seller. Then do it over and over and over...

Doesn't eBay realize the potential for something like this to happen? Is there no recourse for sellers like this?

If a buyer returns an item but has replaced it (or kept a card or two from a larger lot), are they exposing themselves to mail fraud? That always seemed to be one of the bigger risks scam artist sellers might face if they did something like that.

I've sold a few things on eBay, but the fees really bug me, so I stopped. Never ran into a bad situation, luckily.

If the behavior is repetitive eBay knows this and takes action. The case you are describing just doesn't happen in my experience.