NonSports Forum
Welcome to These forums are devoted to both Pre- and Post- war baseball cards and vintage memorabilia, as well as other sports. There is a separate section for BSelling and Trading - the B/S/T area!! If you write anything concerning a person or company your full name needs to be in your post or obtainable from it. . Contact the moderator at should you have any questions or concerns. Enjoy!
ebay GSB
T206s on Ebay
Pre-WWII Cards
Post WWII Cards
Vintage Memorabilia
Babe Ruth Cards
Ty Cobb Cards
Lou Gehrig Cards
Mickey Mantle Cards
Goudey Cards
Bowman Cards
T205s on Ebay
Tobacco "T" Cards
Caramel "E" Cards
Vintage Baseball Postcards
Football Cards on Ebay
Exhibit Cards
Strip Cards
Baking Cards
Sporting News
Playball Cards on Ebay

Go Back Forums > Net54baseball Main Forum - WWII & Older Baseball Cards > Net54baseball Vintage (WWII & Older) Baseball Cards & New Member Introductions

Thread Tools Display Modes
Old 06-11-2013, 09:33 PM
Runscott's Avatar
Runscott Runscott is offline
Belltown Vintage
Join Date: May 2009
Posts: 10,542
Default REA - great customer service

I think I've only won anything in the last two REA auctions - always fun, but I'm normally outbid. There was a shipping accident - I changed my address via a notation on the invoice, but the items headed off to my actual 'computer' address (simple mistake, not horribly unusual) - and Rob Lifson was all over it (many personal phone calls, checking and updating), making sure that the items made it to my physical location. It was a mess, including a mistake by Fedex, but REA's diligence (and Rob's personal attention) made sure that three huge packages got to me as fast as could be expected. Considering it was only my second auction winning anything with them, and no one at REA knows me personally, I was really impressed that Rob and others gave the situation so much attention - they could have done less and I wouldn't have made a fuss.
Reply With Quote
Old 06-11-2013, 09:47 PM
shammus shammus is offline
Brian McQueen
Join Date: Mar 2009
Location: Olathe, KS
Posts: 1,812

Scott, thanks for posting about this as I meant to right after the auction ended. I'll piggy back on your experience with one of my own...

I called Rob right after his last auction, didn't get him on the phone right away and declined to leave a voice mail as I just figured I'd call him back some other time. It was a Friday night and a bit after 7pm, so I didn't really expect him to be there.

Less than 10 minutes later, he calls me back and greets me with a very cheery "Hey Brian!!" and proceeded to chat with me for at least 20 minutes even though he had to have been swamped. I was really impressed that not only did he remember who I was, he knew my number, what I had won and could easily recall items that I had won from him in the past. I could tell he was really enthused about the group of cards I had won and was going to do everything in his power about getting them to me safely and as soon as possible.

Also, he struck me as extremely dedicated - when I spoke with him it was Memorial day weekend and he was planning on spending the entire weekend getting cards ready to ship, sending out invoices, processing payments and so on.

Fun conversation for sure and it certainly was a pleasure chatting with him. He also mentioned an upcoming auction in the fall sometime. I'll certainly look forward to that and I think it will be a great thing for them and really interesting for us to see them expanding beyond their annual auction and hosting a second auction this year.

Last edited by shammus; 06-11-2013 at 09:49 PM.
Reply With Quote
Old 06-12-2013, 12:16 AM
joeadcock's Avatar
joeadcock joeadcock is offline
Join Date: Apr 2009
Location: West Florida
Posts: 1,661

Rob has responded quickly and very nice when I have dealt with him. Including when asking about consignment a few days ago.
Be ethical at all times.
Reply With Quote
Old 06-12-2013, 12:55 AM
the 'stache's Avatar
the 'stache the 'stache is offline
Bill Gregory
Join Date: Nov 2012
Location: Flower Mound, Texas
Posts: 3,764

I'm super impressed with REA overall, and will be looking to bid in their second auction. I'd asked when their second auction would be held, and got a response back from Dean Faragi the next morning. They're looking at October 19th or thereabouts.
Building these sets: T206, 1953 Bowman Color, 1975 Topps.

Great transactions with: piedmont150, Cardboard Junkie, z28jd, t206blogcom, tinkertoeverstochance, trobba, Texxxx, marcdelpercio, t206hound, zachs, tolstoi, IronHorse 2130, AndyG09, BBT206, jtschantz, lug-nut, leaflover, Abravefan11, mpemulis, btcarfagno, BlueSky, and Frankbmd.
Reply With Quote
Old 06-12-2013, 04:46 AM
gnaz01's Avatar
gnaz01 gnaz01 is offline
Gr3g N@z@r3th
Join Date: Mar 2010
Posts: 3,196

I concur with everything everyone has said. I had my item in my hands less than 1 week after the auction closed, well packed and safe. Rob and team as a class act all around, IMO.
Reply With Quote
Old 06-12-2013, 07:36 AM
scooter729's Avatar
scooter729 scooter729 is offline
Scott S
Join Date: May 2009
Location: Boston area
Posts: 2,066

Chuck Norris has admitted that Rob is his daddy when it comes to customer service.
Reply With Quote
Old 06-12-2013, 11:53 AM
Bosox Blair Bosox Blair is offline
Join Date: May 2009
Posts: 1,470

+1 here...Rob and Brian Dwyer make a formidable customer service team. For this REA, Brian worked with me to arrange a much-expedited delivery, and everything was as smooth as silk! Top notch for sure!!!

My Collection (in progress) at:
Reply With Quote
Old 06-12-2013, 11:55 AM
Jay Wolt's Avatar
Jay Wolt Jay Wolt is offline
Join Date: Apr 2009
Location: Gettysburg PA area
Posts: 2,308

The REA team is as solid as they come.
Looking forward to their 1st fall offering and plan to consign several lots to boot.
Reply With Quote
Old 06-12-2013, 11:56 AM
Leon's Avatar
Leon Leon is offline
peasant/forum owner
Join Date: Mar 2009
Location: near Dallas
Posts: 27,796

I have to throw my hat into the REA compliment ring too. They always give exceptional customer service. Brian added another layer of "exceptionalism".
Leon Luckey
Reply With Quote
Old 06-12-2013, 02:39 PM
Wymers Auction's Avatar
Wymers Auction Wymers Auction is offline
James Wymer
Join Date: Oct 2011
Location: Hamilton, Ohio
Posts: 985

This is one of the most refreshing posts that I have read in a long time.
James Wymer
Wymers Auction
Always accepting quality consignments
Reply With Quote
Old 06-12-2013, 04:26 PM
Runscott's Avatar
Runscott Runscott is offline
Belltown Vintage
Join Date: May 2009
Posts: 10,542

I should add that Dean was also very helpful. I have never talked with Rob before, so it was interesting discussing baseball collectibles - I don't know where he found the time to spend so much time on the phone with me. Sounds like someone who just loves his job and is willing to put in a lot of overtime.
Reply With Quote
Old 06-12-2013, 10:11 PM
Yankeefan51 Yankeefan51 is offline
Join Date: Jul 2011
Posts: 30
Default REA Service

I have had the honor and pleasure of dealing with Rob since I began collecting in 1977. Rob has always been helpful, in good times and bad. When I have been ill, he always called. When I sold items, he paid in full within a week.

Although everybody has issues with everybody. Rob is world class and I am honored and grateful for the help he has given to me over the last 30 years.

Without a doubt REA is the Harry Winston and Rolls Royce of the hobby.
Time has proven that the less ethical players will get back the carma they passed on. Thank you Rob for your integrity and support

Bruce Dorskind
America's Toughest Want List
Reply With Quote
Old 06-13-2013, 11:56 PM
Rickyy Rickyy is offline
Join Date: May 2009
Posts: 889

First time I dealt with Rob he treated me like I was a long time customer and friend...advising me of what and what not they would accept from me in terms of items I was interested in possibly consigning to them...and giving me courteous advice...I don't forget things like was truly appreciated. Ricky Y
Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
JSA Customer Service Archive Net54baseball Sports (Primarily) Vintage Memorabilia Forum incl. Game Used 5 03-24-2009 09:31 AM
SGC - Customer Service to the Max Archive Net54baseball Vintage (WWII & Older) Baseball Cards & New Member Introductions 23 07-04-2008 02:47 PM
How's this for customer service? Archive Net54baseball Vintage (WWII & Older) Baseball Cards & New Member Introductions 12 04-04-2008 10:37 AM
PSA Customer Service Stinks Archive Net54baseball Vintage (WWII & Older) Baseball Cards & New Member Introductions 25 09-07-2007 08:01 AM
PSA More great Customer Service! Archive Net54baseball Vintage (WWII & Older) Baseball Cards & New Member Introductions 5 07-30-2003 01:41 PM

All times are GMT -5. The time now is 01:11 PM.

ebay GSB