Oh yes, I forgot to address the threat of legal action for libel. How is inquiring about the policies and procedures of a company we do/did business with libel? How is questioning the ethics of certain practices (legal or not) libel? Were any untruths stated because that is what you are insinuating. You speak of feeling insulted and then do the same or worse with your insinuation. This has been an opportunity for a PR coup by Heritage if you were to modify your policies so that they are in line with hobby and ethical norms. Instead you have chosen to go on the offensive with this threat. Offending and threatening customers is never a good PR policy.
JimB
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