imo a big reason why ah don't use in-house people is because they'd be on the hook financially if the item is bad. they have more to gain by going blindly with a tpa and passing the blame off. i ran into both scenarios recently, lelands re-imbursed me because they admitted they screwed up...legendary banned me because they don't play the "opinion game" and "that's what jsa is for" on a questionable piece.
alot less overhead, experts, and time invested just going with psa/dna or jsa, because if there's a problem then you bring the item back to jsa or psa with that cert.
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