Quote:
Originally Posted by chaddurbin
did you contact JSA, and what did they say?
sorry couldn't help you any further, that's the problem with autographs at the end of the day they're all just opinions.
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Initially, when I got the (2) "unable to render" responses, I contacted PSA to ask why I couldn't get an opinion (either way). I was told that the PSA authenticators don't speak to customers on the phone. Being a newbie...I figured this was the industry norm.
After being advised by Tri-Star to contact JSA, I assumed that I would get the same response. To my surprise, I briefly explained the situation to the woman that answered the phone, and she immediately got an authenticator to speak to me on the phone. My first impression was..."wow, what great customer service." After a few seconds into my conversation with the authenticator, my opinion of their customer service drastically changed.
I briefly explained the reason for my call, then asked the authenticator about a specific issue that I had with the auto. From the start, the authenticator was extremely defensive and told me that he "didn't owe me or anyone else an explanation" regarding the concern with the auto. I was then told that my only option was to re-submit the auto to JSA and have them re-examine it.
I told the authenticator that I would be happy to re-submit it and pay the fees if I could get any kind of opinion regarding my primary concern with the card. He was again extremely rude and he told me that it would never happen. So basically, I would be paying $200 for a form letter, confirming their initial opinion (why would they ever contradict their initial opinion).
Again, when this transaction began, I was a novice to Ruth autos (and autos in general). I never imagined there were so many shades of gray in the industry...Very unfortunate.