Quote:
Originally Posted by CW
OK, I will give you this, Travis -- this is a legitimate gripe. I could only imagine what would happen if a company like PSA had to be ISO certified. The ISO auditors would come in there and tear that place a new you-know-what.
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ISO must have changed a LOT since 10 years ago.
I won't get much into it, but I dislike ISO nearly as much as Travis dislikes TPAs.
All they do is cert process. If the process is bad it's just documenting and enforcing bad process. So if PSAs process is to unpack stuff, give it to temp help hired off a streetcorner, then have a data entry person type a letter or flip and send it to slabbing/packing/ shipping.........As long as they do that every time and in just the same way, they're OK for ISO. (Not that some companies don't use it as a tool to improve both process and quality, just that most don't)
Steve B