I'd call ebay and explain the situation. We know ebay almost always sides with the buyer. Earlier this year, a seller sent me a graded card without padding and the case cracked. I opened a case and said I juat wanted $13 to re-submit the card to SGC. The buyer agreed but never followed through, and ebay credited me $13 in my Paypal account. So opening a case might work. This guy might be horrible at customer service, and opening a case might be the only way to get his attention.
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